Remote Case Manager - Community Support

Placements24; Vereeniging; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Remote work

Competitive salary

Professional development

Job summary

Placements24 is seeking a highly motivated Remote Case Manager to join the virtual support team. You will manage client caseloads, conduct needs assessments, and develop individualized support plans entirely from a remote setting.

The role requires strong organizational and communication skills, experience with vulnerable populations, and proficiency with video conferencing and case management software. Remote work offers flexibility and autonomy.

Qualifications

• Bachelor's degree in social/human services field required.
• 3–5 years of case management or similar experience required.
• Experience with vulnerable populations preferred.
• Excellent virtual communication and interpersonal skills required.

Responsibilities

• Manage a diverse remote caseload of clients.
• Conduct needs assessments via video calls and phone.

Skills

Communication

Active listening

Interpersonal skills

Time management

Organizational skills

Independent worker

Education

Bachelor's degree in Social Work

Bachelor's degree in Psychology

Bachelor's degree in Community Development

Tools

Zoom

Teams

Case management software

Job description

About the Role

Our client is seeking a highly motivated and experienced Remote Case Manager to join their expanding virtual support team. This role is critical in providing comprehensive case management services to individuals and families in need, entirely from a remote setting. The ideal candidate will possess exceptional organizational and communication skills, with a proven ability to manage client caseloads effectively from a distance. This is a unique opportunity to deliver essential social support services across various communities, leveraging technology to ensure clients receive consistent and high-quality care, without the need for physical presence in an office. The position is designed for individuals who thrive in an autonomous, remote-first environment and are adept at managing their workload efficiently.

Key Responsibilities

• Managing a diverse caseload of clients, providing remote case management services.
• Conducting client needs assessments via video conferencing and phone calls.
• Developing and implementing individualized support plans in close collaboration with clients.
• Coordinating and facilitating referrals to various community resources and services (healthcare, housing, employment, etc.).
• Providing ongoing support, guidance, and advocacy to clients through virtual channels.
• Maintaining accurate, up-to-date, and confidential electronic client records.
• Monitoring client progress and adjusting support strategies as needed via remote check-ins.
• Liaising with external agencies and service providers to ensure comprehensive client support.
• Utilizing case management software and other digital tools to manage workflow and client data.
• Adhering to all organizational policies, procedures, and ethical guidelines in a remote work context.

Requirements

• A Bachelor's degree in Social Work, Psychology, Community Development, or a related human services field.
• Minimum of 3-5 years of experience in case management or a similar social support role.
• Demonstrated experience working with vulnerable populations.
• Exceptional communication, active listening, and interpersonal skills, adapted for virtual interaction.
• Strong organizational and time management skills, essential for remote work.
• Proficiency in using virtual communication tools (e.g., Zoom, Teams) and case management software.
• Ability to work independently with minimal supervision.
• Reliable internet connection and a dedicated home office space conducive to remote work.
• A strong understanding of community resources and social support systems.

Benefits

Our client offers a competitive salary for this fully remote role. This position provides significant flexibility and autonomy, allowing for a healthy work-life balance. Benefits include the opportunity to work from anywhere within the country, access to continuous professional development, and the profound satisfaction of making a direct impact on individuals' lives without the commute. Join a forward-thinking organization that embraces remote work to deliver crucial community support services efficiently and effectively.