Remote Social Support Coordinator

Placements24; Sandton; Hybrid; ZAR 420,000 - 540,000; Full time

Job summary

Placements24 is seeking a Remote Social Support Coordinator to autonomously support individuals and families facing social challenges. You will assess needs, craft personalized plans, and coordinate access to housing, counseling, and financial aid from your home office.

Ideal candidates hold a Bachelor's degree in a related field and have 4+ years in social services. Strong virtual communication and organization are essential for success in this fully remote role.

Qualifications

• Bachelor's degree in a related field.
• Minimum of 4 years in social services or case management.
• Proven ability to manage a caseload independently.

Responsibilities

• Conduct client needs assessments via phone/video conferencing.
• Develop individualized social support plans.
• Coordinate access to housing, counseling, and financial aid.
• Maintain detailed electronic records of interactions and progress.
• Advocate for clients with service providers and agencies.
• Provide remote emotional support and crisis intervention as needed.

Skills

Virtual communication

Interpersonal skills

Organizational skills

Independent working

Education

Bachelor's degree in social work/psychology

Tools

Remote work tech

Job description

About the Role

Our client is actively seeking a motivated and self-directed Remote Social Support Coordinator to join their expanding team. This fully remote position requires you to provide comprehensive support and guidance to individuals and families navigating social challenges, all from your home office. You will assess needs, develop personalized support strategies, and coordinate access to essential resources, leveraging technology to maintain strong client relationships and organizational efficiency. This role is perfect for an experienced professional who thrives in an autonomous setting and is passionate about facilitating positive social outcomes, contributing to the organization's mission across its service areas.

Key Responsibilities

• Conduct thorough client needs assessments using virtual communication tools (phone, video conferencing).
• Develop and implement individualized social support plans tailored to client needs and goals.
• Coordinate and facilitate client access to essential services, including housing, counseling, and financial aid.
• Maintain detailed and accurate electronic records of client interactions, progress, and service utilization.
• Act as a key point of contact and advocate for clients, liaising with service providers and agencies.
• Provide remote emotional support, guidance, and crisis intervention as required.

Requirements

• Bachelor's degree in Social Work, Psychology, Sociology, or a related human services field.
• Minimum of 4 years of experience in social services, case management, or community support roles.
• Proven ability to manage a caseload effectively and work independently.
• Excellent virtual communication, interpersonal, and organizational skills.
• Proficiency with remote work technologies, including video conferencing and case management software.
• Strong understanding of social support systems and resource availability.

Benefits

• Competitive salary and comprehensive benefits package.
• Fully remote work arrangement offering maximum flexibility.
• Opportunities for continuous professional development and specialized training.
• Supportive virtual team environment fostering collaboration and growth.
• The ability to make a significant social impact from anywhere.