Remote Case Management Specialist

Placements24; Vereeniging; Hybrid; ZAR 300,000 - 540,000; Full time

Benefits offered by this job

Fully remote work

Health, dental, and vision insurance

Continuing education opportunities

Modern remote tools and support

Job summary

Placements24 is seeking a highly organized Remote Case Management Specialist to join our virtual operations. This role focuses on delivering comprehensive support to clients remotely, managing a caseload, developing personalized plans, and coordinating with service providers to ensure client success.

You will work from home with excellent communication skills, use case management software and secure messaging, and maintain confidential records in line with standards.

Qualifications

• Bachelor's degree in Social Work or related field; relevant certification considered.
• Experience with remote clients and telehealth/remote support.
• Strong assessment, planning, intervention, and evaluation skills.

Responsibilities

• Manage a diverse caseload, conduct initial assessments, and develop personalized plans.
• Provide ongoing support and resource navigation via phone, video calls, and secure messaging.
• Coordinate services with external agencies and healthcare providers to meet client needs.
• Monitor progress, evaluate effectiveness, and adjust plans as needed.
• Maintain confidential client records in compliance with organizational standards.

Skills

Case management

Remote work

Communication

Assessment

Planning

Intervention

Evaluation

Documentation

Active listening

Education

Social work degree

Tools

Case management software

Video conferencing

Secure messaging

Job description

About the Role

Our client is seeking a highly organized and experienced Remote Case Management Specialist to join their virtual operations. This role is critical in providing comprehensive support and guidance to clients remotely, ensuring they receive timely and effective assistance with their individual needs. You will manage a caseload, develop personalized support plans, and coordinate with various service providers to facilitate client success. This is an excellent opportunity for a motivated professional to work from home while making a significant impact on client outcomes, leveraging technology and excellent communication skills to deliver exceptional care and support.

Key Responsibilities

• Manage a diverse caseload of clients, conducting initial assessments and developing personalized case management plans.
• Provide ongoing support, guidance, and resource navigation to clients via phone, video calls, and secure messaging.
• Coordinate services and collaborate with external agencies, healthcare providers, and community resources to meet client needs.
• Monitor client progress, regularly evaluate the effectiveness of support plans, and make necessary adjustments.
• Maintain accurate, detailed, and confidential client records and documentation in compliance with organizational standards.
• Advocate for clients' needs and ensure their access to appropriate services and benefits.

Requirements

• Proven experience in case management, social work, counseling, or a related field, preferably with remote clients.
• Strong understanding of relevant social services, healthcare systems, and community resources.
• Excellent assessment, planning, intervention, and evaluation skills.
• Exceptional communication, active listening, and interpersonal skills for effective remote engagement.
• Proficiency with case management software and virtual communication tools.
• Relevant professional certification or degree in social work, psychology, or a related discipline.

Benefits

• A competitive annual salary package commensurate with experience.
• Fully remote work environment, offering significant work-life balance.
• Comprehensive health, dental, and vision insurance benefits.
• Opportunities for continuing education and professional development.
• Access to modern remote work tools and support systems.