Remote Case Manager - Port Elizabeth

Placements24; Gqeberha; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Medical aid

Retirement savings options

Online training and webinars

Job summary

Placements24 is seeking a compassionate Case Manager to join a fully remote team serving individuals and families in the Port Elizabeth region. The role involves coordinating services, advocating for clients, and maintaining accurate, confidential records online.

You will work with diverse populations, use virtual tools, and collaborate with internal and external stakeholders to ensure timely access to healthcare, housing and social supports.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, or related field.
• Minimum of 3 years of case management experience in social services.
• Experience with diverse populations and complex needs.
• Proficient with Zoom, Teams and case management software.

Responsibilities

• Conduct thorough client assessments to identify needs and barriers.
• Develop personalized case management plans with clients.
• Coordinate access to healthcare, housing, and social services.
• Provide ongoing support, counseling and advocacy.
• Maintain confidential electronic records and case notes.
• Collaborate with service providers and government agencies remotely.
• Monitor progress and adjust care plans as needed.
• Educate clients about available resources and self-advocacy.
• Participate in virtual team meetings and professional development.
• Ensure compliance with policies and ethical guidelines.

Skills

Empathy

Active listening

Communication skills

Time management

Autonomy

Education

Bachelor's degree in Social Work / Psychology / Sociology

Tools

Zoom

Microsoft Teams

Case management software

Job description

About the Role

Our client is seeking a compassionate and organized Case Manager to join their fully remote team, serving individuals and families in Port Elizabeth, Eastern Cape . This crucial role involves providing comprehensive support, coordinating services, and advocating for clients navigating complex social and health-related challenges. As a remote position, you will utilize digital tools and platforms to connect with clients, manage caseloads, and collaborate with internal and external stakeholders. We are looking for a dedicated professional who is adept at virtual communication, highly organized, and passionate about making a positive impact on the lives of community members in the Port Elizabeth region. This is an excellent opportunity to contribute meaningfully while enjoying the autonomy of a remote work environment.

Key Responsibilities

• Conduct thorough client assessments to identify needs, strengths, and barriers.
• Develop personalized case management plans in collaboration with clients.
• Coordinate and facilitate access to essential services, including healthcare, housing, and social support.
• Provide ongoing support, counseling, and advocacy for clients throughout their service journey.
• Maintain detailed, accurate, and confidential electronic client records and case notes.
• Liaise effectively with a network of service providers, government agencies, and community organizations remotely.
• Monitor client progress towards goals and adjust care plans as necessary.
• Educate clients about available resources and empower them to utilize them effectively.
• Participate in regular virtual team meetings, case conferences, and professional development sessions.
• Ensure compliance with all relevant policies, procedures, and ethical guidelines.

Requirements

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 3 years of experience in case management or a similar role within the social services sector.
• Demonstrated experience working with diverse populations and addressing complex needs.
• Proficiency in using virtual communication tools (e.g., Zoom, Microsoft Teams) and case management software.
• Excellent written and verbal communication skills, with a strong emphasis on empathy and active listening.
• Strong organizational and time-management skills, with the ability to manage a caseload independently.
• Ability to work autonomously and demonstrate initiative in a remote setting.
• Knowledge of social services, health resources, and community support systems in the Eastern Cape is advantageous.
• Commitment to client confidentiality and professional ethics.
• Reliable internet connection and a suitable home office setup.

Benefits

This fully remote position offers a competitive salary and the immense benefit of working from home, providing flexibility and work-life balance. Our client is committed to professional growth, offering access to online training, webinars, and virtual peer support. A comprehensive benefits package, including medical aid and retirement savings options, is provided. You will join a supportive and collaborative virtual team focused on delivering high-quality care to the Port Elizabeth community.