Remote Case Manager - Community Services

Placements24; Bloemfontein; Hybrid; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Remote work incentives

Flexible hours

Online training

Virtual team support

Job summary

Placements24 is seeking a proactive Remote Case Manager to support individuals and families from Bloemfontein and beyond. You will assess needs, develop care plans, and coordinate access to community resources using digital platforms.

This role offers flexible remote work, strong emphasis on confidentiality, and opportunities for online training and professional development in a digitally enabled service delivery model.

Qualifications

• Bachelor's degree in Social Work or related field.
• Experience in case management or community support roles.
• Proficiency with virtual communication tools and case management software.

Responsibilities

• Conduct remote assessments via video or phone to determine needs.
• Develop individualized case plans with goals and interventions.
• Coordinate access to community resources, healthcare, and support services.
• Monitor progress and adjust plans as needed.
• Maintain accurate electronic client records and documentation.
• Liaise with remote colleagues, external agencies, and service providers.

Skills

Case management

Remote tools

Assessment & planning

Organizational skills

Confidentiality

Education

Bachelor's degree in Social Work

Psychology or related field

Tools

Case management software

Video conferencing

Job description

About the Role

Our client is seeking a proactive and organized Remote Case Manager to join their community services team, serving individuals and families remotely. This position is crucial for coordinating support and resources for clients, ensuring they receive the assistance needed to achieve their goals. You will utilize digital platforms to connect with clients, assess needs, develop care plans, and monitor progress. This role offers the flexibility of remote work while allowing you to make a substantial positive impact on the lives of individuals within the Bloemfontein region and beyond. It’s an excellent opportunity for a dedicated professional passionate about social impact and comfortable working in a virtual environment.

Key Responsibilities

• Conduct remote client assessments via video conferencing and phone to determine needs.
• Develop individualized case plans outlining goals and necessary interventions.
• Coordinate and facilitate access to community resources, healthcare, and support services.
• Monitor client progress regularly, adjusting plans as needed.
• Maintain accurate, up-to-date electronic client records and documentation.
• Liaise effectively with remote colleagues, external agencies, and service providers.

Requirements

• Bachelor's degree in Social Work, Psychology, or a related field.
• Proven experience in case management or community support roles.
• Proficiency with virtual communication tools and case management software.
• Strong assessment, planning, and problem-solving skills.
• Excellent organizational and time management abilities for remote work.
• Commitment to confidentiality and ethical client care standards.

Benefits

• Competitive salary with remote work incentives.
• Flexible working hours and the ability to work from home.
• Opportunities for online training and professional development.
• Access to virtual team support and collaborative platforms.
• Making a tangible difference in the lives of clients from a distance.
• Contribution to a forward-thinking, digitally enabled service delivery model.