Remote Case Manager - Social Services

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Home office allowance

Remote training

Job summary

Placements24 is seeking an experienced Remote Case Manager to join our social services team. The role supports clients nationwide from a home-based setting, conducting assessments and developing tailored action plans with access to community resources.

You will coordinate referrals, provide counseling and advocacy, and maintain accurate client records. The ideal candidate has 4+ years in case management, professional registration, and strong digital communication and organizational skills.

Qualifications

• Bachelor's degree in Social Work or related field required.
• Professional registration with the relevant South African council is required.
• Minimum 4 years' experience in case management or social work.
• Proven ability to conduct client assessments remotely and develop service plans.

Responsibilities

• Conduct remote client assessments via phone, video conferencing, and digital platforms.
• Develop, implement, and monitor personalized case management plans.
• Coordinate services and referrals to community and government agencies.
• Provide ongoing support, counseling, and advocacy for clients.
• Maintain confidential and up-to-date client records in the system.
• Communicate effectively with clients, service providers, and internal stakeholders.

Skills

Remote communication

Client assessment

Case management

Time management

Digital literacy

Counseling and advocacy

Education

Bachelor's degree in Social Work

Professional registration with SA council

Tools

CRM software

Video conferencing tools

Job description

About the Role

Our client is seeking an experienced and highly organized Remote Case Manager to join their social services team. This role is crucial for providing comprehensive support and guidance to clients navigating complex social challenges, all managed from the comfort of your own home. You will assess client needs, develop tailored action plans, and connect them with necessary resources. This is an excellent opportunity for a self‑motivated professional passionate about making a difference remotely, supporting individuals and families across various regions without the need for physical presence in Nelspruit or any specific office location.

Key Responsibilities

• Conduct remote client assessments via phone, video conferencing, and digital platforms.
• Develop, implement, and monitor personalized case management plans.
• Coordinate services and facilitate referrals to appropriate community and government agencies.
• Provide ongoing support, counseling, and advocacy for clients.
• Maintain accurate, confidential, and up‑to‑date client records in the system.
• Communicate effectively with clients, service providers, and internal stakeholders.

Requirements

• Bachelor's degree in Social Work, Psychology, or a related field.
• Professional registration with the relevant South African council.
• Minimum of 4 years of experience in case management or social work.
• Proven ability to conduct client assessments and develop service plans remotely.
• Strong understanding of social welfare systems and community resources.
• Excellent digital communication, organizational, and time management skills.

Benefits

• Competitive annual salary with potential for performance bonuses.
• Comprehensive health insurance and retirement benefits.
• Generous allowance for home office setup and internet connectivity.
• Opportunities for professional development and remote training.
• Full remote work flexibility, allowing you to work from anywhere in South Africa .