Remote Case Manager - Social Services

Placements24; Mossel Bay; Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Fully remote work

Equipment provided

Professional development

Flexible schedule

Job summary

Placements24 is seeking a skilled Remote Case Manager to support individuals and families across regions, including Mossel Bay. The role focuses on autonomous caseload management, client assessments, and coordination of services from a home office.

You will work with diverse clients, maintain accurate records in digital systems, and communicate clearly with families and providers via video calls and online platforms.

Qualifications

• A relevant degree or diploma in Social Work, Psychology, or related field.
• Proven experience as a Case Manager or similar role with assessment and planning skills.
• Excellent proficiency with remote work tools and digital platforms.

Responsibilities

• Manage a caseload of clients remotely with ongoing support.
• Conduct client assessments via video calls and phone.
• Develop and monitor individualized service plans.
• Facilitate referrals to external agencies and resources.
• Maintain accurate client records in digital systems.
• Communicate effectively with clients, families, and service providers.

Skills

Empathy

Communication

Time management

Independence

Education

Bachelor's degree in Social Work or related field

Tools

Video conferencing

Digital record-keeping

Job description

Our client is looking for a skilled and self-motivated Remote Case Manager to join their expanding social services team, supporting individuals and families across various regions, including Mossel Bay . This fully remote position allows you to leverage your expertise in managing client cases and coordinating support services from the convenience of your home office. You will be instrumental in ensuring clients receive timely and appropriate assistance, bridging the gap between individuals in need and available resources. This role requires a high degree of autonomy, strong organizational skills, and a commitment to delivering exceptional remote client care.

Key Responsibilities

• Manage a caseload of clients, providing ongoing support and case management services remotely.
• Conduct client assessments via video calls, phone, and other digital communication channels.
• Develop, implement, and monitor individualized service plans for clients.
• Facilitate referrals to appropriate external agencies and resources, coordinating services.
• Maintain accurate and up-to-date client records within the agency's digital systems.
• Communicate effectively with clients, their families, and service providers through various remote platforms.

Requirements

• A relevant degree or diploma in Social Work, Psychology, or a related field.
• Proven experience as a Case Manager or similar role, with strong assessment and planning skills.
• Excellent proficiency in using remote work tools , video conferencing software, and digital record-keeping systems.
• Strong understanding of social support systems and resources applicable to diverse client needs.
• Exceptional communication, empathy, and client management skills.
• Ability to work independently, manage time effectively, and maintain confidentiality in a remote setting, serving clients potentially in areas like the Western Cape .

Benefits

• Competitive salary with potential for annual reviews.
• Fully remote work arrangement, offering flexibility and work-life balance.
• Provision of necessary technological equipment for remote work.
• Opportunities for online professional development and training.
• Supportive virtual team environment and management structure.