Remote Case Manager - Community Health Initiatives

Placements24; Bellville; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Fully remote work flexibility

Online professional development

Collaborative remote team culture

Impactful community health programs

Job summary

Placements24 is seeking a Remote Case Manager to coordinate support services for individuals involved in community health initiatives. The role is fully remote and targets residents around Centurion in Gauteng, SA.

You will assess needs, develop care plans, liaise with providers, and maintain confidential records while working across digital platforms to ensure timely and effective service delivery.

Qualifications

• 3+ years' experience in case management, social support, or community health coordination.
• Experience working remotely using digital tools.
• Understanding of South Africa healthcare landscape, especially Centurion region.

Responsibilities

• Assess client needs and develop individualized case management plans.
• Coordinate access to community health and social services.
• Monitor progress and adapt care plans as needed.
• Maintain confidential client records with privacy compliance.
• Liaise with healthcare providers and social services.
• Provide remote support and information to clients and families.
• Document interactions and outcomes meticulously.
• Participate in virtual meetings and case conferences.

Skills

Remote work proficiency

Virtual collaboration

Client communication

Education

Relevant qualification in Social Work / Community Development / Health Sciences

Tools

Case management software

CRM systems

Office productivity suites

Job description

About the Role

Our client, a forward-thinking organization dedicated to enhancing community well-being, is looking for a dedicated Remote Case Manager to join their team. This position will focus on managing and coordinating support services for individuals engaged in community health initiatives, primarily serving residents around Centurion. As a fully remote role, you will leverage technology to connect with clients, provide guidance, and ensure they receive the necessary support to achieve their health and social goals. This is an exciting opportunity for a proactive individual who excels at remote collaboration and client support, contributing to positive outcomes across Gauteng.

Key Responsibilities

• Assess client needs and develop comprehensive, individualized case management plans.
• Coordinate and facilitate access to a range of community health and social services.
• Monitor client progress, ensuring adherence to care plans and addressing any emerging challenges promptly.
• Maintain accurate and confidential client records using digital systems, adhering to strict privacy protocols.
• Liaise with healthcare providers, social services, and other relevant agencies to ensure holistic client support.
• Provide ongoing support, encouragement, and information to clients and their families via virtual channels.
• Document all interactions, interventions, and outcomes meticulously.
• Participate in virtual team meetings, case conferences, and contribute to service improvement initiatives.
• Stay abreast of current trends, resources and best practices in case management and community health.
• Manage a diverse caseload efficiently, ensuring timely and effective service delivery.

Requirements

• A relevant qualification in Social Work, Community Development, Health Sciences, or a related field.
• A minimum of 3 years' experience in case management, social support, or community health coordination.
• Demonstrated ability to work effectively in a remote capacity, utilizing digital communication and management tools.
• Strong understanding of the healthcare landscape and social support systems within South Africa, particularly in Centurion region.
• Excellent communication, empathy, and client-engagement skills, adapted for virtual interaction.
• Proficiency with case management software, CRM systems, and standard office productivity suites.
• Self-discipline and strong time-management abilities to succeed in a remote work environment.
• Reliable internet connectivity and a suitable home office setup conducive to confidential client work.
• Ability to advocate effectively for client needs within various service systems.

Benefits

• Competitive annual salary package of R .
• Fully remote work flexibility, allowing for a significant work-life balance.
• The opportunity to shape and deliver impactful community health programs.
• Access to online professional development and training resources.
• A collaborative and supportive remote team culture.
• Contribute directly to improving the lives of individuals in the Centurion and surrounding areas.