Remote Case Manager - Community Support

Placements24; Stellenbosch; Hybrid; ZAR 300,000 - 500,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work arrangement

Professional development opportunities

Health and wellness benefits

Nationwide impact solutions

Job summary

Placements24 is seeking a highly motivated Remote Case Manager to join its expanding community support services. This fully remote role lets you manage a caseload from home, coordinate services, and advocate for clients across agencies.

Responsibilities include needs assessments via phone/video, developing action plans, coordinating healthcare, housing, employment, and social programs, and maintaining confidential records in an electronic system.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 3 years in case management or similar community services.
• Experience with diverse populations and complex needs.

Responsibilities

• Conduct client needs assessments remotely via phone or video.
• Develop, implement, and monitor individualized case plans.
• Coordinate access to healthcare, housing, employment, and social programs.
• Provide ongoing support, counseling, and crisis intervention online.
• Maintain accurate client records in the electronic system.
• Advocate for client needs with external agencies.

Skills

Virtual communication

Active listening

Interpersonal skills

Education

Bachelor's degree in Social Work, Psychology, Sociology, or related field

Tools

Case management software

Video conferencing platforms

Digital record-keeping systems

Job description

About the Role

Our client is seeking a highly motivated and experienced Remote Case Manager to join their expanding community support services. In this fully remote role, you will manage a caseload of clients, providing comprehensive support, resource navigation, and advocacy from the comfort of your own home. You will leverage technology to connect with clients, assess their needs, develop personalized action plans, and coordinate services across various agencies. This position requires exceptional organizational skills, a proactive approach, and the ability to work autonomously while ensuring clients receive effective and timely support, making a significant impact regardless of geographical location.

Key Responsibilities

• Conduct client needs assessments remotely via phone, video conferencing, and secure online platforms.
• Develop, implement, and monitor individualized case plans tailored to client goals and circumstances.
• Coordinate and facilitate access to essential services, including healthcare, housing, employment, and social programs.
• Provide ongoing support, counseling, and crisis intervention through virtual channels.
• Maintain detailed and accurate client records in the electronic case management system.
• Advocate for client needs with external agencies and service providers, ensuring effective communication and collaboration.

Requirements

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 3 years of experience in case management or a similar role within community services.
• Demonstrated experience working with diverse populations and complex needs.
• Excellent virtual communication, active listening, and interpersonal skills.
• Proficiency with case management software, virtual meeting platforms, and digital record-keeping.
• Ability to work independently, manage time effectively, and maintain confidentiality in a remote setting.

Benefits

• Competitive salary commensurate with experience and qualifications.
• Fully remote work arrangement, offering flexibility and work-life balance.
• Opportunities for professional development and continuous learning in a remote-first environment.
• Comprehensive health and wellness benefits package.
• Be part of an innovative team focused on delivering impactful community support solutions nationwide.