Remote Case Manager - Social Services

Placements24; Cape Town; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Fully remote

Bonuses based on performance

Professional development opportunities

Supportive virtual team

Job summary

Placements24 is seeking a dedicated Remote Case Manager to provide essential support services to individuals and families across communities. This fully remote role requires assessing client needs, developing personalized support plans, and connecting clients with appropriate resources.

You will manage a caseload remotely, using digital tools for documentation and communication, ensuring timely, coordinated services and advocacy that improve client outcomes.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Proven experience in case management or social services delivery.
• Strong understanding of community resources and social welfare systems.
• Excellent assessment, counseling, and crisis intervention skills.
• Proficiency in using virtual communication platforms and case management software.
• Ability to work independently in a remote setting.

Responsibilities

• Conduct comprehensive client assessments to identify needs, strengths, and challenges.
• Develop, implement, and monitor individualized service and support plans.
• Coordinate services with other healthcare providers, social agencies, and community resources.
• Provide ongoing support, advocacy, and guidance to clients and their families.
• Maintain accurate and up-to-date client records and documentation using electronic systems.
• Respond to client inquiries and concerns via virtual channels.

Skills

Assessment skills

Counseling

Crisis intervention

Education

Bachelor's degree in Social Work

Bachelor's degree in Psychology

Bachelor's degree in Sociology

Tools

Case management software

Job description

About the Role

Our client is seeking a dedicated and organized Remote Case Manager to provide essential support services to individuals and families across various communities. This fully remote position requires a professional who can effectively assess client needs, develop personalized support plans, and connect them with appropriate resources. You will manage a caseload from a distance, utilizing digital tools for communication and documentation, ensuring clients receive comprehensive and timely assistance, regardless of their physical location, while drawing on organizational experience relevant to regions like Upington .

Key Responsibilities

• Conduct comprehensive client assessments to identify needs, strengths, and challenges.
• Develop, implement, and monitor individualized service and support plans.
• Coordinate services with other healthcare providers, social agencies, and community resources.
• Provide ongoing support, advocacy, and guidance to clients and their families.
• Maintain accurate and up-to-date client records and documentation using electronic systems.
• Respond to client inquiries and concerns in a timely and professional manner via virtual channels.

Requirements

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Proven experience in case management or social services delivery.
• Strong understanding of community resources and social welfare systems.
• Excellent assessment, counseling, and crisis intervention skills.
• Proficiency in using virtual communication platforms and case management software.
• Ability to work independently, manage time effectively, and maintain strong organizational skills in a remote setting.

Benefits

• Competitive salary and performance-based bonuses.
• Fully remote work arrangement offering flexibility and work-life balance.
• Opportunities for professional development and continuing education.
• A supportive virtual team environment focused on client success.
• The chance to make a significant impact on individuals' lives through dedicated service.