Virtual Support Specialist

Placements24; Upington; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

Health benefits

Professional development

Remote team culture

Job summary

Placements24 is seeking a dedicated Virtual Support Specialist to remotely assist individuals, guiding them to access community services and improve well-being. You will connect with clients via digital platforms and coordinate support delivery, acting as the main contact for timely assistance.

In this remote-first role, you’ll assess needs, navigate resources, and maintain detailed records while contributing to a supportive team culture and ongoing professional development.

Qualifications

• Relevant qualification or background in social services, community development, or related field.
• Experience in client support or advisory roles.
• Strong knowledge of community support resources.
• Excellent interpersonal, communication and active listening skills.
• Proficiency with virtual communication tools and digital records.

Responsibilities

• Provide remote client support via phone, email, and video conferencing.
• Assess client needs and identify appropriate support resources.
• Coordinate service delivery including scheduling and follow-ups.
• Educate clients on resources and empower independent access.
• Maintain client records and track progress using digital systems.

Skills

Interpersonal communication

Active listening

Remote communication tools

Case management basics

Education

Relevant qualification in social services / community development

Tools

Digital record-keeping systems

Video conferencing (Zoom/Teams)

Job description

About the Role

Our client is looking for a dedicated Virtual Support Specialist to provide essential assistance and guidance to individuals remotely, contributing to their overall well-being and community integration. This role focuses on connecting with clients through digital platforms, understanding their needs, and coordinating the delivery of support services. You will act as a key point of contact, ensuring clients receive timely and effective assistance. This is a fantastic opportunity for a proactive individual seeking a remote-first career that directly impacts lives in the community.

Key Responsibilities

• Providing remote client support through various communication channels (phone, email, video conferencing).
• Assessing client needs and challenges, and identifying appropriate support resources and interventions.
• Coordinating the delivery of services, including appointment scheduling and follow-ups.
• Educating clients on available resources and empowering them to access services independently.
• Maintaining detailed client records and tracking progress towards goals using digital systems.

Requirements

• Relevant qualification or background in social services, community development, or a related field.
• Experience in a client support, case management, or advisory role.
• Strong understanding of community support systems and resources.
• Excellent interpersonal, communication, and active listening skills.
• Proficiency with virtual communication tools and digital record-keeping systems.

Benefits

• Competitive salary and fully remote work arrangement.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and skill enhancement.
• A fulfilling role making a tangible difference in clients' lives.
• Supportive remote team culture.