Remote Care Staffing Coordinator & Recruiter

PeoplePlus; South Africa; Remote; ZAR 583,000 - 1,133,000; Full time

Job summary

SallySupport is seeking a proactive Scheduling & Recruitment Coordinator to remotely support a U.S.-based home care organisation. This role focuses on staffing client shifts, guiding caregivers to assignments, and handling scheduling changes promptly. You will also screen caregiver candidates and build a strong candidate pool for ongoing recruitment.

Strong communication and organisation are essential. Remote position with weekday hours and US-time alignment, suitable for experienced

Qualifications

• Previous experience in scheduling, workforce coordination, staffing or healthcare administration.
• Experience in home care, healthcare staffing or another high-volume scheduling environment is highly advantageous.
• Strong telephone and written communication skills.
• Confidence communicating with caregivers and resolving scheduling issues.
• Strong organisational and time-management skills.
• Ability to manage multiple priorities and frequent changes while maintaining attention to detail.
• A proactive, solutions-focused approach to problem-solving.
• Comfortable making outbound calls to caregivers and prospective candidates.
• Strong computer literacy and confidence learning new systems.
• Experience with WellSky Personal Care is highly advantageous but not essential.
• Experience with caregiver recruitment or candidate screening would be advantageous.
• Previous experience supporting a U.S.-based organisation or working U.S. business hours would be beneficial.

Responsibilities

• Coordinate caregiver schedules based on client care requirements and caregiver availability.
• Match available caregivers with client shifts, including clients requiring 24/7 care.
• Communicate directly with caregivers regarding schedules, shift details and changes.
• Monitor scheduled coverage and help ensure shifts remain fully staffed.
• Respond quickly to caregiver call-outs and scheduling changes.
• Contact available caregivers to secure replacement coverage for urgent or open shifts.
• Confirm caregivers have arrived for scheduled assignments and follow up where necessary.
• Maintain accurate and up-to-date scheduling information in WellSky Personal Care.
• Answer incoming calls and appropriately assist or direct callers.
• Conduct preliminary screening of caregiver applicants.
• Assess candidates based on experience, availability and suitability.
• Identify promising candidates to progress to the next stage of the recruitment process.
• Maintain accurate notes and records of candidate screening conversations.
• Support the development of a strong and readily available caregiver candidate pool.
• Assist with ongoing caregiver recruitment activities as required.
• Maintain accurate records relating to scheduling, caregiver availability and recruitment activity.
• Communicate scheduling challenges, staffing gaps and candidate progress to the relevant team.
• Assist with additional administrative and operational tasks as required.

Skills

Scheduling

Recruitment

Healthcare admin

Caregiver coordination

Customer service

Tools

WellSky Personal Care

VoIP

Job description

SallySupport is seeking a proactive Scheduling & Recruitment Coordinator to remotely support a U.S.-based home care organisation. This role focuses on staffing client shifts, guiding caregivers to assignments, and handling scheduling changes promptly. You will also screen caregiver candidates and build a strong candidate pool for ongoing recruitment.

Strong communication and organisation are essential. Remote position with weekday hours and US-time alignment, suitable for experienced