Remote Healthcare Receptionist: Intake & Scheduling Pro

ReWorks Solutions; South Africa; Remote; ZAR 180,000 - 240,000; Full time

Job summary

ReWorks Solutions in South Africa is seeking a Healthcare Receptionist to serve as the central contact between staff, clients, and families. This full-time, remote-capable role covers reception, client intake, care coordination, scheduling, and administration.

The successful candidate will manage intake from initial enquiry through onboarding, handle scheduling updates, and maintain accurate records while delivering professional, compassionate service during US business hours.

Qualifications

• Previous experience as Healthcare Receptionist or similar client-facing admin role.
• Experience handling inbound/outbound calls and communicating professionally with clients or patients.
• Experience managing appointments, schedules, follow-ups, or client pipelines.
• Excellent verbal and written English communication skills.
• Strong customer service, administrative, and organisational skills.
• Proficiency in Microsoft Office; Teams and Excel preferred.
• Ability to work full-time during U.S. business hours.
• Ability to work independently in a remote environment.

Responsibilities

• Serve as the first point of contact for prospective and existing clients and families.
• Answer and manage calls, messages, and enquiries professionally and efficiently.
• Conduct regular weekly check-ins with Registered Behavior Technicians (RBTs).
• Conduct regular weekly check‑in calls with parents and families receiving services.
• Act as the primary point of contact between staff and families, ensuring information and updates are communicated accurately.
• Build positive and supportive relationships with clients, families, and staff.
• Identify and resolve issues proactively, escalating only when necessary.
• Conduct intake calls with prospective clients and families.
• Manage the intake process from the initial enquiry through to onboarding.
• Follow up consistently and professionally with prospective clients.
• Maintain an organised intake pipeline and ensure leads continue progressing through the process.
• Follow up persistently with unresponsive contacts while maintaining a professional, patient, and empathetic approach.
• Ensure all client and lead information is accurately recorded and maintained.
• Manage scheduling updates and changes for clients and staff.
• Maintain accurate client and staff profiles within the relevant systems.
• Resolve scheduling conflicts and complex scheduling situations using sound judgement and problem‑solving skills.
• Manage schedule transitions, including changes between school‑year and seasonal schedules.
• Send cancellation notices and relevant scheduling communications to clinical staff.
• Maintain accurate and up-to-date administrative records.
• Support with general administrative and coordination tasks as required.
• Keep communication organised and ensure important follow‑ups are not missed.
• Proactively identify areas where processes can be improved.
• Learn and adapt to new processes, terminology, and systems quickly.

Skills

Communication skills

Organizational skills

Problem-solving

English proficiency

Customer service

Remote work ability

Tools

CentralReach

Microsoft Teams

Microsoft Excel

Microsoft Office

Job description

ReWorks Solutions in South Africa is seeking a Healthcare Receptionist to serve as the central contact between staff, clients, and families. This full-time, remote-capable role covers reception, client intake, care coordination, scheduling, and administration.

The successful candidate will manage intake from initial enquiry through onboarding, handle scheduling updates, and maintain accurate records while delivering professional, compassionate service during US business hours.