Client Intake & Sales Coordinator

SallySupport; Cape Town; On-site; ZAR 191,000 - 259,000; Full time

Job summary

SallySupport is seeking a South Africa-based Client Intake & Sales Coordinator to support a U.S. home care office. You will be the first contact for prospective clients, conduct initial intake, and guide conversations toward onboarding.

We value warm, empathetic, patient, and confident communicators who can work with a U.S.-based team. The role emphasizes relationship-building over hard selling, with responsibilities spanning lead follow-up, information gathering, and service explanation.

Qualifications

• Inside sales experience or consultative sales experience is valuable.
• Client services or customer success experience is valuable.
• Admissions or enrollment or other service-based roles involving complex conversations are valuable.
• Home care experience is preferred but not required.
• Strong communication, emotional intelligence, objection handling and sales ability are important.

Responsibilities

• Answer inbound calls from prospective clients and family members.
• Build trust and rapport with seniors and family decision-makers.
• Ask thoughtful questions to understand the family's needs and urgency.
• Conduct initial client intakes and gather required information.
• Explain services, care options, and value proposition clearly.
• Help prospective clients understand which services fit their needs.
• Handle objections professionally, including cost and timing questions.
• Follow up with leads and recognize buying signals.
• Confidently ask for the business and next steps.
• Coordinate with U.S.-based office during intake and onboarding.

Skills

Inside sales

Consultative sales

Client services

Healthcare intake

Lead conversion

Communication

Job description

Location: Remote
Compensation: $1,250/ month
Schedule: Full-Time, 40 hours/week aligned with U.S. business hours

Role Overview We are looking for a South Africa-based Client Intake & Sales Coordinator to support a home care office in the United States. This person will be one of the first points of contact for prospective clients and their families. They will answer inbound inquiries, understand each family's situation and care needs, clearly explain the services available, conduct initial intake, follow up with leads, handle objections, and help convert qualified inquiries into new clients. This is a relationship-based sales role, not a high-pressure sales position. The ideal candidate is warm, patient, empathetic, and reassuring, while also being confident enough to guide conversations, address concerns, and ask for the business when appropriate.

Key Responsibilities

• Answer inbound calls from prospective clients and family members
• Build trust and rapport with seniors and family decision-makers
• Ask thoughtful questions to understand the family's situation, needs, concerns, and urgency
• Conduct initial client intakes and accurately gather required information
• Clearly and confidently explain the company's services, care options, process, and value proposition
• Help prospective clients understand which services may best fit their needs
• Handle objections and concerns professionally, including questions around cost, timing, services, and whether home care is the right solution
• Respond to hesitation in an empathetic but confident manner and help families work through their concerns
• Consistently follow up with leads who are not ready to make an immediate decision
• Recognize buying signals and opportunities to move the conversation forward
• Confidently ask for the business and appropriate next step
• Help convert qualified inquiries into onboarded clients
• Maintain accurate lead, intake, and follow-up documentation
• Coordinate closely with the U.S.-based office team throughout the intake and onboarding process
• Provide additional administrative and client communication support as required

Requirements

Preferred Background Experience in any of the following would be valuable:

• Inside sales or consultative sales; healthcare or home care intake; healthcare admissions
• Client services or customer success; insurance or financial services; lead conversion and follow-up
• Admissions or enrollment: Other service-based roles involving complex or emotional customer conversations
• Home care experience is preferred but not required.
• Strong communication, emotional intelligence, objection handling, and sales ability are more important than direct industry experience.
• Ability to work independently while collaborating closely with a U.S.-based team