Remote Account Manager - Technology Solutions

Placements24; Stellenbosch; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Performance bonuses

Commissions

Health insurance

Retirement contributions

Paid time off

Professional development

Job summary

Placements24 is seeking a seasoned Remote Account Manager to nurture relationships with key technology clients and drive recurring revenue. You will manage a portfolio, develop strategic plans, and identify opportunities for upselling and cross-selling within a fully remote environment.

The role requires 5+ years in account management or tech sales, strong communication skills, and expertise with CRM tools like Salesforce.

Qualifications

• Minimum 5 years in account management, client relations, or sales within technology or IT services.
• Proven ability to manage complex client relationships and drive revenue growth.
• Excellent communication, negotiation, and presentation skills delivered via virtual channels.
• Strong understanding of technology solutions (cloud, software, cybersecurity).
• Proficiency with CRM systems (e.g., Salesforce) and remote collaboration tools.
• Able to work autonomously in a remote environment and manage workload.
• Bachelor's degree in Business, Technology, or related field preferred.

Responsibilities

• Manage and grow a portfolio of key technology accounts; serve as primary contact.
• Develop strategic account plans to drive retention, satisfaction, and expansion of services.
• Identify opportunities for upselling and cross-selling new technology solutions.
• Conduct regular business reviews with clients to assess needs and optimize service utilization.
• Address client issues promptly and coordinate with internal teams.
• Build long-term relationships based on trust and mutual success.
• Stay updated on industry trends relevant to our offerings.
• Meet and exceed retention and revenue growth targets in a fully remote setting.

Skills

Client relationship management

Upselling & cross-selling

Virtual communication

Strategic planning

Time management

Education

Bachelor's degree in Business/Technology

Tools

Salesforce

Collaboration tools

Job description

About the Role

Our client, a fast-growing innovator in digital transformation and IT consulting, is seeking an experienced and client-focused Remote Account Manager to join their distributed team. This role is fully remote, allowing you to leverage your expertise from anywhere while managing a portfolio of key technology clients. You will be responsible for nurturing existing client relationships, identifying opportunities for upselling and cross-selling our advanced technology solutions, and ensuring high levels of client satisfaction and retention. The ideal candidate will possess a strong understanding of the technology landscape, exceptional communication skills, and a proven ability to manage client expectations effectively. This is a critical role in driving recurring revenue and strengthening our client's market position. We are dedicated to empowering businesses through technology and seek individuals who share this passion.

Key Responsibilities

Manage and grow a portfolio of key technology accounts, serving as the primary point of contact. Develop strategic account plans to drive client retention, satisfaction, and expansion of services. Identify opportunities for upselling and cross-selling new technology solutions and services to existing clients. Conduct regular business reviews with clients to assess their needs and ensure optimal utilization of our services. Address client issues and concerns promptly and effectively, coordinating with internal teams as needed. Build strong, long-term relationships based on trust and mutual success. Stay abreast of industry trends and advancements in technology relevant to our client's offerings. Meet and exceed client retention and revenue growth targets in a fully remote setting.

Requirements

A minimum of 5 years of experience in account management, client relations, or sales, specifically within the technology or IT services sector. Proven ability to manage complex client relationships and drive revenue growth through upselling and cross-selling. Excellent communication, negotiation, and presentation skills, delivered effectively via virtual channels. Strong understanding of various technology solutions (e.g., cloud, software, cybersecurity). Proficiency with CRM systems (e.g., Salesforce) and collaboration tools for remote work. Demonstrated ability to work autonomously and manage your workload effectively in a remote environment. A proactive approach to problem-solving and client success. Bachelor's degree in Business, Technology, or a related field is preferred.

Benefits

Our client offers a highly competitive salary, attractive performance-based bonuses, and a generous commission structure for account growth. As a fully remote employee, you will benefit from significant flexibility and autonomy. Our comprehensive benefits package includes health insurance, retirement contributions, and paid time off. We provide ongoing professional development opportunities and access to cutting-edge technology resources. Join a forward-thinking company that values innovation and employee well-being, and build a rewarding career in the technology sector from anywhere. This is an exceptional opportunity for a dedicated professional.