Remote Account Manager - Enterprise Software

Placements24; Stellenbosch; Hybrid; ZAR 1,496,000 - 2,160,000; Full time

Benefits offered by this job

Competitive salary and uncapped bonus

Comprehensive health, dental, and view

Paid time off and holidays

Professional development opportunities

Remote work resources and tech

Retirement savings plan

Flexible working hours

Career advancement opportunities

Job summary

Placements24 is seeking an experienced Account Manager to expand relationships within an enterprise software portfolio in a fully remote environment.

You will manage strategic account plans, drive renewals and upsell, collaborate with Sales Engineering and Customer Success, and ensure client success across global deployments.

The role rewards high performance with uncapped commissions, strong benefits, and clear opportunities for advancement within a collaborative remote culture.

Qualifications

• Proven enterprise SaaS account management experience.
• Track record in revenue growth and renewals.
• Excellent communication and negotiation skills.
• Remote work experience in distributed teams.
• Proficiency with CRM systems (Salesforce).

Responsibilities

• Manage a portfolio of enterprise accounts and act as primary contact for client needs.
• Develop and execute strategic account plans to retain and grow accounts.
• Build and maintain relationships with key stakeholders at all levels.
• Identify upsell/cross-sell opportunities for software modules/services.
• Conduct regular business reviews to assess satisfaction and identify improvements.
• Collaborate with Sales Engineering, Customer Success, and Product teams.
• Understand client objectives and demonstrate impact of solutions.
• Negotiate renewals and expansions with favorable terms.
• Track account health and forecast revenue and growth.

Skills

Account management

Enterprise SaaS

Relationship building

Negotiation

Strategic planning

Remote collaboration

CRM software (Salesforce)

Education

Bachelor's degree in Business/Marketing or related field

Tools

Salesforce

Job description

About the Role

Our client, a leading global provider of enterprise software solutions, is actively seeking a highly experienced and motivated Account Manager to join their fully remote sales division. This is a key strategic role focused on managing and growing a portfolio of existing enterprise clients. You will be responsible for fostering strong, long-term relationships, understanding evolving client needs, and ensuring the successful adoption and expansion of our client's software. Success in this role hinges on your ability to provide exceptional customer service, identify upsell and cross-sell opportunities, and act as a trusted advisor. We are looking for professionals who thrive in a remote-first environment, possess excellent communication and negotiation skills, and have a deep understanding of the enterprise software landscape. Your primary goal will be to maximize client satisfaction and retention, driving revenue growth within your assigned accounts. This position offers the flexibility and autonomy of remote work, combined with the opportunity to work with a world-class product and a dedicated team. We are committed to providing our remote employees with the resources and support needed to excel, fostering a culture of collaboration and continuous improvement. This role is integral to Our client's mission of delivering outstanding value to its enterprise customer base.

Key Responsibilities

• Manage a portfolio of enterprise accounts, acting as the primary point of contact for all client needs.
• Develop and execute strategic account plans to ensure client retention and growth.
• Build and maintain strong, trusted relationships with key stakeholders at all levels within client organizations.
• Identify and pursue opportunities for upselling and cross-selling additional software modules and services.
• Conduct regular business reviews with clients to assess satisfaction and identify areas for improvement.
• Collaborate with internal teams (e.g., Sales Engineering, Customer Success, Product) to ensure client success.
• Understand client business objectives and demonstrate how Our client's solutions can help achieve them.
• Negotiate contract renewals and expansions, ensuring favorable terms.
• Track account health, identify risks, and develop proactive mitigation strategies.
• Provide accurate forecasting for account revenue and growth.

Requirements

• Proven experience as an Account Manager, preferably in enterprise software or SaaS.
• Demonstrated success in managing large, complex client accounts and achieving revenue targets.
• Excellent communication, presentation, negotiation, and interpersonal skills.
• Deep understanding of enterprise software solutions and IT landscapes.
• Ability to build and maintain strong, long-lasting client relationships.
• Strategic thinking and proactive problem-solving abilities.
• Self-motivated, organized, and able to manage time effectively in a remote setting.
• Proficiency in CRM software (e.g., Salesforce) and account management tools.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.
• Experience working effectively in a fully remote environment.

Benefits

• Competitive salary and uncapped commission/bonus structure.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Professional development and continuous learning opportunities.
• Access to leading enterprise software solutions.
• A supportive and collaborative remote work culture.
• Company-provided technology and resources for remote work.
• Retirement savings plan with company contributions.
• Flexible working hours within established guidelines.
• Opportunities for career advancement into senior management roles.