Key Account Manager - Enterprise Software

Placements24; Vereeniging; Hybrid; ZAR 900,000 - 1,700,000; Full time

Benefits offered by this job

Uncapped commission and performancebon

Health insurance

Remote work

Annual company retreats

Stock options

Wellness programs

Job summary

Placements24 is seeking a high-caliber Key Account Manager to join their fully remote sales force in South Africa. You will manage a portfolio of strategic enterprise customers, understand complex business needs, and drive adoption of our software suite while ensuring long-term success and revenue growth.

The ideal candidate has 7+ years in enterprise account management in SaaS, proven ability to influence C-level executives, and strong skills in CRM and deal negotiations.

Qualifications

• 7+ years of enterprise account management, sales, or customer success in SaaS or software.
• Proven track record in managing and growing large, complex enterprise accounts.
• Ability to engage with C-level executives and key stakeholders.

Responsibilities

• Manage and grow a portfolio of strategic enterprise accounts.
• Develop and execute account plans to ensure retention and expansion.
• Serve as liaison between clients and internal teams (support, product, development).
• Articulate value propositions and drive adoption of software solutions.
• Negotiate renewals and upsell/cross-sell opportunities.
• Provide accurate forecasting and revenue projections.

Skills

Enterprise account management

SaaS sales

C-level stakeholder engagement

CRM (Salesforce)

Education

Bachelor's degree in Business/CS/Marketing or related field

Tools

Salesforce CRM

Sales enablement tools

Job description

About the Role

Our client, a global leader in enterprise software solutions, is seeking a high-caliber Key Account Manager to join their fully remote sales force. This position is critical for managing and expanding relationships with our client's most valuable enterprise customers. You will be responsible for understanding complex business needs, driving adoption of our client's software suite, and ensuring long-term customer success and revenue growth. The ideal candidate is a strategic thinker with a proven ability to influence at all levels of an organization, from IT departments to C-suite executives. This is a fully remote opportunity, offering the freedom and flexibility to excel from anywhere in South Africa. We are looking for a proactive, results-driven individual who is passionate about technology and dedicated to building lasting partnerships that foster mutual growth and innovation.

Key Responsibilities

• Manage and grow a portfolio of strategic enterprise accounts.
• Develop and execute account management plans to ensure customer retention and expansion.
• Serve as the primary liaison between clients and internal support, product, and development teams.
• Identify and articulate value propositions, driving the adoption and expansion of software solutions.
• Conduct regular business reviews with key stakeholders to ensure alignment and address evolving needs.
• Negotiate contract renewals and identify opportunities for upselling and cross-selling additional services and products.
• Proactively address customer challenges and ensure a high level of customer satisfaction.
• Stay abreast of industry trends and competitive landscape relevant to enterprise software.
• Achieve and exceed revenue targets for assigned key accounts.
• Collaborate with marketing and sales teams to create targeted account strategies.
• Provide accurate forecasting and reporting on account status and revenue projections.

Requirements

• Minimum of 7 years of experience in enterprise account management, sales, or customer success within the SaaS or software industry.
• Proven track record of successfully managing and growing large, complex enterprise accounts.
• Demonstrated ability to build and maintain strong relationships with C-level executives and key stakeholders.
• Excellent understanding of enterprise software solutions and their business impact.
• Exceptional communication, negotiation, presentation, and problem-solving skills.
• Ability to work independently and thrive in a fully remote, fast-paced environment.
• Proficiency in CRM systems (e.g., Salesforce) and sales enablement tools.
• Bachelor's degree in Business, Computer Science, Marketing, or a related field.
• Strong analytical skills and experience in strategic account planning.
• Adaptable and proactive with a commitment to client success.

Benefits

• Highly competitive salary with substantial uncapped commission and performance bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Generous retirement savings and investment options.
• Significant opportunities for professional growth, continuous learning, and career advancement.
• Access to cutting-edge technology and sales enablement resources.
• A flexible and supportive fully remote work culture.
• Performance-based incentives, including potential stock options.
• Annual company retreats and team-building events (virtual or in-person).
• Employee assistance programs and wellness initiatives.