Senior Enterprise Account Manager - Software Solutions

Placements24; Durban; Hybrid; ZAR 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Base salary + incentives

Health, dental, vision

Fully remote work

Professional development

Leading-edge tools

Remote team culture

Travel opportunities

Job summary

Placements24 is seeking a Senior Enterprise Account Manager for a global ERP software leader. This fully remote role manages strategic enterprise accounts, driving retention, adoption of new features, and growth across a prestigious client portfolio.

You will nurture long-term partnerships with senior stakeholders, conduct regular business reviews, and coordinate with internal teams to address challenges, renewals, and expansions.

Qualifications

Responsibilities

• Manage a portfolio of high-value enterprise accounts as the primary contact for strategic and operational matters.
• Develop and execute account plans to achieve retention, upsell and cross-sell targets for each assigned account.
• Cultivate and strengthen relationships with key stakeholders, including C-level executives and department heads, within client organizations.
• Conduct regular business reviews (QBRs) to demonstrate ongoing value, discuss client progress, and identify new opportunities.
• Proactively identify and address client challenges, ensuring timely and effective resolution by collaborating with internal support, product, and implementation teams.
• Drive the adoption of new product features and services, ensuring clients maximize their return on investment.
• Collaborate with the sales team on expansion opportunities and renewals well in advance of contract expiration.
• Stay informed about client industry trends, business strategies, and competitive landscape to provide strategic guidance.
• Act as a trusted advisor and advocate for clients within our client's organization.

Job description

About the Role

Our client, a global leader in enterprise resource planning (ERP) software, is seeking a highly experienced and dedicated Senior Enterprise Account Manager to manage and grow key accounts within their prestigious client portfolio. This is a fully remote position, offering the flexibility to work from anywhere while managing relationships with some of the largest organizations in the market. You will be responsible for nurturing long-term partnerships, driving adoption of new features, identifying upsell and cross-sell opportunities, and ensuring ultimate client satisfaction and retention. The ideal candidate possesses a deep understanding of complex software solutions, a proven track record of managing multi-million dollar accounts, and exceptional client relationship management skills. This role requires a strategic thinker who can align our client's offerings with the evolving business objectives of their enterprise clients. Join a forward-thinking company that champions remote work and invests in the success of its employees and clients.

Key Responsibilities

• Manage a portfolio of high-value enterprise accounts, serving as the primary point of contact for all strategic and operational matters.
• Develop and execute account management plans to achieve retention, upsell, and cross-sell targets for each assigned account.
• Cultivate and strengthen relationships with key stakeholders, including C-level executives, department heads, and end-users, within client organizations.
• Conduct regular business reviews (QBRs) to demonstrate ongoing value, discuss client progress, and identify new opportunities.
• Proactively identify and address client challenges, ensuring timely and effective resolution by collaborating with internal support, product, and implementation teams.
• Drive the adoption of new product features and services, ensuring clients maximize their return on investment.
• Collaborate with the sales team on expansion opportunities and renewals well in advance of contract expiration.
• Stay informed about client industry trends, business strategies, and competitive landscape to provide strategic guidance.
• Act as a trusted advisor and advocate for clients within our client's organization.

Requirements

• Bachelor's degree in Business, Marketing, or a related field; an MBA is a plus.
• Minimum of 8 years of experience in enterprise account management, strategic sales, or a similar client-facing role, with a strong focus on software or technology solutions.
• Demonstrated success in managing and growing large, complex enterprise accounts and achieving ambitious revenue targets.
• Proven ability to build and maintain strong, long-term relationships with senior-level executives.
• Deep understanding of ERP systems, cloud computing, or enterprise software solutions.
• Exceptional communication, presentation, negotiation, and problem-solving skills.
• Experience working effectively in a fully remote, distributed team environment.
• Proficiency in CRM systems (e.g., Salesforce) and account management best practices.
• Strategic mindset with a strong business acumen and client-centric approach.

Benefits

• Attractive base salary and generous performance-based incentives.
• Comprehensive benefits package including health, dental, and vision insurance.
• Fully remote work arrangement, promoting work-life balance and autonomy.
• Significant opportunities for professional development and career advancement within a global enterprise.
• Access to leading-edge technology and sales enablement tools.
• A collaborative and supportive remote team culture.
• Travel opportunities for client engagement or team events as required.