Remote Account Manager - E-commerce Solutions

Placements24; Bloemfontein; Hybrid; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Medical aid

Retirement contributions

Professional development

Remote-friendly culture

Job summary

Placements24 is seeking a highly skilled Remote Account Manager to nurture and expand relationships with a portfolio of e-commerce clients. You will be the primary contact, guiding clients, driving feature adoption, and identifying opportunities for upsell in a remote-first environment.

With 4+ years in account management, you’ll develop strategic plans, conduct business reviews, collaborate with support and product teams, and strive to exceed retention and revenue targets while delivering

Qualifications

• 4+ years in account management or client success.
• Proven ability to grow key accounts and achieve retention goals.
• Strong understanding of e-commerce platforms and digital marketing.
• Excellent remote communication and presentation skills.
• Highly organized and self-disciplined in a remote setting.
• Experience with CRM software (Zoho CRM, Salesforce).

Responsibilities

• Manage a portfolio of e-commerce clients as their main point of contact.
• Develop and execute strategic account plans to drive growth and retention.
• Identify client needs and recommend solutions to enhance online presence.
• Conduct regular business reviews to assess performance and align on strategy.
• Drive adoption of new platform features and services.
• Identify upsell and cross-sell opportunities within accounts.
• Collaborate with support, product, and marketing teams for a seamless experience.
• Strive to exceed retention and revenue growth targets.

Skills

Account management

Client success

E-commerce

Digital marketing

Remote work

Education

Bachelor's degree

Tools

Zoho CRM

Salesforce

Job description

About the Role

Our client, a premier provider of innovative e-commerce solutions and digital marketing services, is seeking a highly skilled and motivated "Remote Account Manager" to join their fully remote team. This is a critical role responsible for nurturing and expanding relationships with a portfolio of e-commerce clients, ensuring their continued success and satisfaction with our client's platforms and services. You will be the primary point of contact, providing strategic guidance, driving adoption of new features, and identifying opportunities for upselling and cross‑selling. The ideal candidate possesses a strong understanding of the e-commerce landscape, exceptional client management skills, and a proven ability to deliver results in a remote work environment. This is an excellent opportunity to advance your career with a dynamic and forward‑thinking company that supports a remote‑first culture.

Key Responsibilities

• Manage a portfolio of e-commerce clients, serving as their main point of contact and trusted advisor.


• Develop and execute strategic account plans to drive client growth, retention, and satisfaction.


• Proactively identify client needs and recommend solutions to enhance their online presence and sales performance.


• Conduct regular business reviews with clients to assess performance, share insights, and align on future strategies.


• Drive adoption of new platform features and services, ensuring clients maximize their value.


• Identify and pursue upsell and cross‑sell opportunities within existing accounts.


• Collaborate with internal teams (support, product, marketing) to ensure seamless client experience.


• Achieve and exceed client retention and revenue growth targets.

Requirements

• Minimum of 4 years of experience in Account Management, Client Success, or a related client‑facing role, preferably within the e-commerce or digital marketing industry.


• Proven track record of managing and growing key client accounts and achieving retention goals.


• Strong understanding of e‑commerce platforms, digital marketing strategies, and online sales funnels.


• Excellent communication, presentation, and interpersonal skills, with the ability to build rapport remotely.


• Highly organized, self‑disciplined, and able to manage time effectively in a remote setting.


• Proficiency with CRM software (e.g., Zoho CRM, Salesforce) and project management tools.


• Bachelor's degree in Business, Marketing, Communications, or a related field is preferred.


• Must have a reliable internet connection and a dedicated home office setup.

Benefits

Our client offers a competitive salary and performance-based bonuses, rewarding success in client retention and growth. As a fully remote position, this role provides unparalleled flexibility and work‑life balance. We provide a comprehensive benefits package, including medical aid, retirement contributions, and opportunities for continuous professional development. Our client is committed to fostering a strong remote culture through regular virtual team‑building activities and support.