Receptionist / Switchboard Operator - Stellenbosch

HotelJobs; Stellenbosch; On-site; ZAR 120,000 - 180,000; Full time

Job summary

A Luxury Estate near Stellenbosch is seeking a Receptionist / Switchboard Operator to warmly welcome guests, answer calls, and guide visitors to outlets and experiences.

Duties include managing bookings, coordinating with restaurant and security, conducting estate tours, and maintaining the telephone directory with accuracy.

Ideal candidates hold Grade 12 and a hospitality certificate, with 1–2 years experience, excellent English, strong teamwork, and neat presentation.

Qualifications

• Grade 12 and hospitality-related certification are required.
• English fluency with excellent written and verbal communication.
• 1–2 years reception/switchboard experience preferred.
• Excellent telephone etiquette and customer-service skills.
• Good computer skills and attention to detail.
• Well-presented with enthusiastic personality.

Responsibilities

• Welcome guests with warmth and sincerity at the reception.
• Operate telephone and switchboard; refer calls to proper departments.
• Guide guests to outlets and experiences; conduct estate tours.
• Maintain bookings/registers and communicate with the security team.
• Update electronic telephone directory and inform management of guest concerns.
• Coordinate lunch/dinner booking information with restaurant and other departments.
• Handle lost property handover with security.

Skills

Telephone etiquette

Customer service

English communication

Teamwork

Computer skills

Attention to detail

Hospitality demeanor

Professional presentation

Education

Grade 12

Hospitality certificate

Job description

Luxury Estate close to Stellenbosch is looking for a Receptionist / Switchboard Operator to join their team. Duties will include welcoming guests to the estate, guiding guests to the various outlets & respond to general enquiries .

Duties

• Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area.
• Engage with guests providing information related to the estate, the facilities & experiences.
• Conduct estate tours with guests.
• Operate telephone and switchboard service for all calls.
• Refer calls & provide assistance to the appropriate person depending on the nature of the call.
• Maintain a register of bookings and reservations and communicate with the Security department.
• Compile and update data related to the area of activity.
• Complete and distribute information that needs to be communicated around the estate.
• Correct and update electronic telephone directory.
• Ensure that lunch and dinner booking sheets from the restaurant gets communicated to the appropriate departments.
• Keep management informed of all concerns that guests raise.
• Ensure all lost property is handed and signed over to the security manager.

Requirements

• Grade 12
• Hospitality certificate
• Preferably 1- 2 years previous reception/switchboard operator experience.
• Excellent telephone etiquette and customer-service skills.
• Fluent in English with excellent written & oral communication skills.
• Able to work in a team.
• Good computer skills
• Strong organizational skills and attention to detail
• Availability to work within Hospitality operating hours (e.g. evenings, public holidays, weekends).
• Comfortable in dealing with very distinguished clientele.
• Must be well-presented and have an enthusiastic personality.