Receptionist / Switchboard Operator (Fixed Term)

Craven Cottage CC; Stellenbosch; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Craven Cottage CC is seeking a friendly reception professional to greet guests, manage bookings, and provide information about the estate and its experiences. You will operate the switchboard and coordinate communications across departments.

The role requires English fluency, good computer skills, and the ability to work evenings, weekends, and holidays. Prior reception experience is preferred, with a hospitality certificate enhancing your application.

Qualifications

• 1-2 years reception or switchboard experience preferred.
• Excellent telephone etiquette and customer service skills.
• Fluent in English with strong written and spoken communication.
• Able to work in a team and well-presented.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet guests warmly upon arrival and departure.
• Provide information about the estate, facilities and experiences.
• Conduct estate tours for guests.
• Operate the telephone and switchboard for all calls.
• Refer calls and route to appropriate person.
• Maintain the bookings register and liaise with Security.
• Update data related to the activity area.
• Distribute information around the estate.
• Update the electronic telephone directory.
• Coordinate lunch/dinner booking sheets with restaurant and departments.
• Keep management informed of guest concerns.
• Hand in lost property to security.

Skills

Telephone etiquette

Customer service

English fluency

Computer skills

Teamwork

Education

Grade 12

Hospitality certificate

Tools

Telephone switchboard

Job description

Duties:

• Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area.
• Engage with guests providing information related to the estate, the facilities & experiences.
• Conduct estate tours with guests.
• Operate telephone and switchboard service for all calls.
• Refer calls & provide assistance to the appropriate person depending on the nature of the call.
• Maintain a register of bookings and reservations and communicate with the Security department.
• Compile and update data related to the area of activity.
• Complete and distribute information that needs to be communicated around the estate.
• Correct and update electronic telephone directory.
• Ensure that lunch and dinner booking sheets from the restaurant gets communicated to the appropriate departments.
• Keep management informed of all concerns that guests raise.
• Ensure all lost property is handed and signed over to the security manager.

Requirements:

• Grade 12
• Hospitality certificate
• Preferably 1- 2 years previous reception/switchboard operator experience.
• Excellent telephone etiquette and customer-service skills.
• Fluent in English with excellent written & oral communication skills.
• Able to work in a team.
• Good computer skills
• Strong organizational skills and attention to detail
• Availability to work within Hospitality operating hours (e.g. evenings, public holidays, weekends).
• Comfortable in dealing with very distinguished clientele.
• Must be well-presented and have an enthusiastic personality.