Receptionist / Switchboard Operator (Fixed Term Contract) - Stellenbosch

HotelJobs; Stellenbosch; On-site; ZAR 120,000 - 160,000; Full time

Job summary

HotelJobs is seeking a Receptionist/Switchboard Operator for a fixed-term contract near Stellenbosch. The role focuses on delivering warm guest service and efficient switchboard support within a luxury estate.

You will manage bookings, provide estate information, and coordinate with departments to ensure seamless guest experiences. The position requires professional presentation and a proactive, team-oriented attitude.

Qualifications

• Grade 12 Hospitality certificate.
• 1–2 years reception/switchboard experience preferred.
• Excellent telephone etiquette and customer-service skills.
• Fluent in English with excellent written & oral communication skills.
• Able to work in a team.
• Good computer skills.
• Strong organizational skills and attention to detail.
• Availability to work within Hospitality operating hours (e.g. evenings, public holidays, weekends).
• Comfortable with distinguished clientele.
• Well-presented and enthusiastic personality.

Responsibilities

• Acknowledge guests with kindness, warmth and sincerity at reception.
• Provide information about the estate, facilities and experiences.
• Conduct estate tours with guests.
• Operate telephone and switchboard service for all calls.
• Refer calls and assist appropriate person as needed.
• Maintain a register of bookings and reservations; communicate with Security.
• Compile and update data related to the area of activity.
• Distribute information around the estate.
• Update electronic telephone directory.
• Coordinate lunch/dinner booking sheets with restaurants and departments.
• Keep management informed of guest concerns.
• Handle lost property with security.

Skills

Customer service

Telephone etiquette

Teamwork

Communication

Attention to detail

Education

Grade 12 Hospitality certificate

Tools

Microsoft Office

Job description

Luxury Estate close to Stellenbosch is looking for a Receptionist / Switchboard Operator to join their team on a fixed term contract.

Duties

• Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area.
• Engage with guests providing information related to the estate, the facilities & experiences.
• Conduct estate tours with guests.
• Operate telephone and switchboard service for all calls.
• Refer calls & provide assistance to the appropriate person depending on the nature of the call.
• Maintain a register of bookings and reservations and communicate with the Security department.
• Compile and update data related to the area of activity.
• Complete and distribute information that needs to be communicated around the estate.
• Correct and update electronic telephone directory.
• Ensure that lunch and dinner booking sheets from the restaurant gets communicated to the appropriate departments.
• Keep management informed of all concerns that guests raise.
• Ensure all lost property is handed and signed over to the security manager.

Requirements

• Grade 12 Hospitality certificate
• Preferably 1- 2 years previous reception/switchboard operator experience.
• Excellent telephone etiquette and customer-service skills.
• Fluent in English with excellent written & oral communication skills.
• Able to work in a team.
• Good computer skills
• Strong organizational skills and attention to detail
• Availability to work within Hospitality operating hours (e.g. evenings, public holidays, weekends).
• Comfortable in dealing with very distinguished clientele.
• Must be well-presented and have an enthusiastic personality.