Receptionist / Switchboard Operator

Craven Cottage CC; Stellenbosch; On-site; ZAR 100,000 - 167,000; Full time

Job summary

Craven Cottage CC in Stellenbosch seeks a welcoming Reception / Switchboard Operator to assist guests and manage communications across the estate. You will greet guests, provide information, handle bookings, perform tours, and liaise with restaurant and security to ensure a seamless guest experience.

The role requires fluent English, a hospitality certificate and reliable teamwork. Evening/weekend availability is expected in hospitality operations.

Qualifications

• Grade 12 and hospitality-related certificate or equivalent.
• 1–2 years reception or switchboard experience preferred.
• Excellent telephone etiquette and customer-service skills.
• Fluent in English with strong written and oral communication.
• Team player with good computer skills and attention to detail.

Responsibilities

• Greet guests warmly at reception on entry and departure.
• Provide information about the estate, facilities and experiences.
• Conduct estate tours for guests.
• Operate telephone and switchboard for all calls.
• Refer calls and direct to appropriate person.
• Maintain bookings register and coordinate with Security.
• Prepare and update data related to the area of activity.
• Distribute information around the estate.
• Update electronic telephone directory.
• Communicate lunch/dinner booking sheets to restaurant and other departments.
• Keep management informed of guest concerns.
• Handle lost property and hand to security.

Skills

Telephone etiquette

Customer service

English fluency

Computer skills

Organizational skills

Attention to detail

Team player

Enthusiastic personality

Education

Grade 12

Hospitality certificate

Tools

Switchboard

Job description

Duties:

• Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area.
• Engage with guests providing information related to the estate, the facilities & experiences.
• Conduct estate tours with guests.
• Operate telephone and switchboard service for all calls.
• Refer calls & provide assistance to the appropriate person depending on the nature of the call.
• Maintain a register of bookings and reservations and communicate with the Security department.
• Compile and update data related to the area of activity.
• Complete and distribute information that needs to be communicated around the estate.
• Correct and update electronic telephone directory.
• Ensure that lunch and dinner booking sheets from the restaurant gets communicated to the appropriate departments.
• Keep management informed of all concerns that guests raise.
• Ensure all lost property is handed and signed over to the security manager.

Requirements:

• Grade 12
• Hospitality certificate
• Preferably 1- 2 years previous reception/switchboard operator experience.
• Excellent telephone etiquette and customer-service skills.
• Fluent in English with excellent written & oral communication skills.
• Able to work in a team.
• Good computer skills
• Strong organizational skills and attention to detail
• Availability to work within Hospitality operating hours (e.g. evenings, public holidays, weekends).
• Comfortable in dealing with very distinguished clientele.
• Must be well-presented and have an enthusiastic personality.