Reservationist - Stellenbosch

HotelJobs; Stellenbosch; On-site; ZAR 180,000 - 260,000; Full time

Job summary

HotelJobs in Stellenbosch is seeking an organised Reservationist for a Luxury Wine Estate. You will handle enquiries, process bookings, manage the PMS, and coordinate with Operations, Sales and Front Office to maximise guest satisfaction and revenue.

The role requires 2–3 years' reservations experience in luxury hospitality, fluent English, strong communication skills and attention to detail. Availability for weekends and public holidays is expected as shifts rotate.

Qualifications

• Grade 12 / Matric is required.
• Diploma in Hospitality, Travel or Tourism preferred.
• 2–3 years’ reservations experience in luxury hospitality preferred.
• Knowledge of PMS and OTAs beneficial.
• Fluent English; additional languages advantageous.

Responsibilities

• Handle reservation enquiries via phone, email, and enquiries promptly and professionally.
• Process reservations, manage provisional bookings and update the PMS.
• Ensure rates, confirmations, deposits, guest details and special requests are accurate.
• Assist with concierge services and advance bookings of estate facilities.
• Monitor daily arrivals and confirm bookings during high occupancy.
• Maximise revenue through upselling opportunities and apply cancellation/no-show policies.
• Maintain reservation records and guest histories; share information with Operations, Sales and Front Office.

Skills

Fluent English

Sales skills

Customer-focused

Communication skills

Attention to detail

Education

Diploma in Hospitality, Travel or Tourism

Tools

Property Management System

Online travel agencies

Job description

Luxury Wine Estate in Stellenbosch is looking for an organised and guest-focused Reservationist to join their team. Reporting to the Reservations Manager; the successful candidate will ensure accurate booking administration; deliver professional guest service and maximise revenue opportunities while coordinating reservation requirements across departments.

Duties:

Reservations & Guest Service:

• Handle reservation enquiries, telephone calls and emails promptly and professionally.
• Process reservations, manage provisional bookings and update the property management system.
• Ensure rates, confirmations, deposits, guest details and special requests are accurate.
• Assist with concierge services and advance bookings of estate facilities.
• Monitor daily arrivals and ensure bookings are confirmed, particularly during high occupancy.

Sales & Revenue:

• Maximise revenue through suitable upselling opportunities.
• Apply cancellation and no-show policies consistently.
• Maintain detailed knowledge of accommodation types, facilities, rates and promotions.
• Work with third-party booking channels and identify potential sales leads.

Administration & Communication:

• Maintain organised reservation records, guest histories and booking statistics.
• Communicate relevant guest information to Operations, Sales and Front Office.
• Build professional relationships with guests, travel agents and colleagues.
• Support general departmental administration and uphold service standards.

Requirements:

• Grade 12 / Matric.
• A Diploma in Hospitality, Travel or Tourism would be preferred.
• Preferably 2–3 years’ reservations experience, ideally within a 5‑star or luxury hospitality environment.
• Knowledge of property management systems and proficiency with online travel agencies.
• Fluent English; additional languages would be advantageous.
• Strong sales skills and a customer‑focused approach.
• Good knowledge of domestic and international travel, including business, leisure, group and FIT bookings.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Ability to work effectively under pressure.
• Availability for rotational shifts, weekends and public holidays.