Reception (Permanent) Winelands - Cape Town

MyCareerCraft; Stellenbosch; On-site; ZAR 96,000 - 144,000; Full time

Job summary

MyCareerCraft is recruiting a Receptionist for the Winelands estate near Cape Town. The role requires greeting guests, sharing estate information, and directing calls with a professional, friendly approach.

The position expects 1–2 years of reception experience, fluency in English, and strong computer skills. It is a permanent, on-site role with evenings, weekends and holidays included in hours.

Qualifications

• Fluent in English, both written and spoken.
• 1–2 years reception experience preferred.
• Good phone manner and strong customer service skills.
• Well-groomed with a positive attitude.
• Able to work hospitality hours including evenings, weekends and public holidays.

Responsibilities

• Greet and assist guests on arrival and departure in a warm, professional manner.
• Share information about the estate, facilities, art and experiences.
• Take guests on estate tours and manage reception inquiries.
• Answer and direct calls on the switchboard; pass messages to the right person.
• Maintain up-to-date guest and booking records and communicate updates to departments.

Skills

Fluent English

Phone etiquette

Customer service

Team player

MS Office

Education

Grade 12

Hospitality certificate (advantage)

Tools

Word

Excel

Outlook

Job description

Reception (Permanent) Winelands - Cape Town

About the job Reception (Permanent) Winelands - Cape Town

Requirements

• Grade 12 (a Hospitality certificate is an advantage)
• 1–2 years of reception experience (preferred)
• Good phone manner and strong customer service skills
• Fluent in English, both written and spoken
• A team player with good computer skills (Word, Excel, Outlook)
• Organised and detail-orientated
• Available to work hospitality hours — including evenings, weekends, and public holidays
• Comfortable working with high-profile and distinguished guests
• Able to work long hours when needed
• Well-groomed with a positive, enthusiastic attitude

Role

• Greet and assist guests as they arrive and leave the estate in a warm and professional manner
• Share information about the estate, its facilities, art, and experiences
• Take guests on tours of the estate
• Answer and direct incoming calls on the switchboard
• Pass calls and messages on to the right person
• Keep guest and booking records up to date
• Share important updates and information with the relevant departments
• Make sure restaurant booking sheets reach the right teams
• Report any guest concerns to management

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