Reception & Booking Clerk

Helderberg Personnel; Somerset West; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Helderberg Personnel seeks a friendly, professional Receptionist for a prestigious golf estate in the Western Cape. You will manage bookings, handle calls, and provide admin support to ensure a seamless front-desk operation.

Requirements include 2+ years in customer service or hospitality, strong telephone etiquette, and excellent English and Afrikaans communication. Weekend availability and a polished presentation are essential.

Qualifications

• Minimum 2 years’ experience in a customer service or hospitality-focused role.
• Previous reception, bookings or administrative experience within a hospitality environment will be advantageous
• Excellent telephone etiquette and communication skills
• Professional, well-presented and articulate
• Strong organisational and administrative skills with excellent attention to detail
• Computer literate with sound knowledge of standard office software
• Customer-focused with a genuine passion for delivering exceptional service
• Able to multitask and remain calm and professional under pressure
• Reliable, flexible and able to work weekends and longer hours when required
• A positive team player who is able to work effectively with different departments
• Fully bilingual in English and Afrikaans

Responsibilities

• Welcoming and assisting members and guests in a warm, professional and friendly manner
• Managing all incoming telephone calls and directing enquiries to the relevant departments
• Coordinating restaurant, golf and event bookings and ensuring accurate records and confirmations
• Assisting with top-up and prepaid bookings
• Conducting daily cash-ups and following correct financial procedures
• Receiving deliveries and distributing them to the relevant departments
• Maintaining lost property records and assisting members with general club information
• Providing general administrative support including printing, scanning and ordering office supplies
• Assisting with first aid requirements and maintaining the reception first aid box
• Liaising with the Events Manager regarding club events and corporate functions
• Communicating event details and requirements to the relevant departments
• Maintaining a professional, organised and welcoming reception environment
• Providing exceptional customer service and ensuring guest satisfaction at all times

Skills

Customer service

Hospitality experience

Telephone etiquette

Organised

Bilingual English & Afrikaans

Office software

Tools

MS Office

Job description

Purpose of the Role:

To provide a polished and welcoming reception experience while efficiently managing bookings, telephone enquiries and general administrative functions. The successful candidate will contribute to the seamless day-to-day operation of the reception area and uphold the exceptional service standards associated with a prestigious five-star golf estate.

Key Responsibilities

• Welcoming and assisting members and guests in a warm, professional and friendly manner
• Managing all incoming telephone calls and directing enquiries to the relevant departments
• Coordinating restaurant, golf and event bookings and ensuring accurate records and confirmations
• Assisting with top-up and prepaid bookings
• Conducting daily cash-ups and following correct financial procedures
• Receiving deliveries and distributing them to the relevant departments
• Maintaining lost property records and assisting members with general club information
• Providing general administrative support including printing, scanning and ordering office supplies
• Assisting with first aid requirements and maintaining the reception first aid box
• Liaising with the Events Manager regarding club events and corporate functions
• Communicating event details and requirements to the relevant departments
• Maintaining a professional, organised and welcoming reception environment
• Providing exceptional customer service and ensuring guest satisfaction at all times

Criteria

• Minimum 2 years’ experience in a customer service or hospitality-focused role
• Previous reception, bookings or administrative experience within a hospitality environment will be advantageous
• Excellent telephone etiquette and communication skills
• Professional, well-presented and articulate
• Strong organisational and administrative skills with excellent attention to detail
• Computer literate with sound knowledge of standard office software
• Customer-focused with a genuine passion for delivering exceptional service
• Able to multitask and remain calm and professional under pressure
• Reliable, flexible and able to work weekends and longer hours when required
• A positive team player who is able to work effectively with different departments
• Fully bilingual in English and Afrikaans