Receptionist

Tsebo Solutions Group; Durban; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Tsebo Solutions Group in Durban seeks a professional Receptionist to deliver a welcoming front-of-house experience and support client staff on site. You will greet visitors, manage the switchboard, and coordinate meeting rooms while ensuring the reception area remains presentable and efficient.

The role involves coordinating workplace services such as cleaning, hygiene, stock, stationery, and beverages, plus producing operational reports and maintaining records.

Qualifications

• Minimum 4–5 years in receptionist/front-of-house roles.
• Experience in hospitality, facilities management or corporate reception.
• Able to manage switchboard and meeting room coordination.
• Strong communication and stakeholder management.
• Proactive, detail-oriented with reporting ability.

Responsibilities

• Deliver professional reception service for visitors, guests, and clients.
• Manage reception, switchboard, and meeting room coordination.
• Coordinate workplace services: cleaning, hygiene, stock, stationery, beverages.
• Prepare operational reports and maintain records.
• Escalate issues per client procedures and maintain quality standards.

Skills

Verbal and written communication

Customer service

Reception & switchboard management

Facilities coordination

Problem solving

Record keeping

Stock control

Team coordination

Willingness to learn

Education

Grade 12 (Matric)

Hospitality management qualification (advantage)

Tools

Microsoft Office Suite

Switchboard software

Job description

• Deliver a professional and welcoming reception service to all visitors, guests, contractors, and client employees.
• Ensure high standards of customer service are consistently maintained.
• Investigate and resolve client or visitor concerns promptly and professionally.
• Identify opportunities to enhance workplace experience and customer service delivery.
• Maintain positive relationships with all stakeholders and service providers.

Duties & Responsibilities

Customer Service & Client Experience

• Deliver a professional and welcoming reception service to all visitors, guests, contractors, and client employees.
• Ensure high standards of customer service are consistently maintained.
• Investigate and resolve client or visitor concerns promptly and professionally.
• Identify opportunities to enhance workplace experience and customer service delivery.
• Maintain positive relationships with all stakeholders and service providers.

Reception & Front-of-House Operations

• Manage reception and switchboard functions during operational hours.
• Coordinate meeting rooms, demo rooms, and visitor arrangements.
• Ensure reception areas remain presentable, clean, and fully operational.
• Monitor visitor access and adhere to client procedures.

Workplace & Facilities Coordination

• Support workplace operations by coordinating:
  • Cleaning services
  • Hygiene services
  • Indoor plant services
  • Consumable stock management
  • Stationery supplies
  • Beverage services
• Monitor the condition and availability of workplace facilities.
• Escalate maintenance and workplace issues through the appropriate channels.

Operational Support

• Assist in planning and coordinating workplace events and client activities.
• Maintain effective communication with relevant departments regarding operational requirements.
• Ensure effective handovers between colleagues where applicable.
• Monitor and follow up on outstanding client service requests.

Quality Assurance

• Conduct daily workplace inspections against agreed quality standards.
• Perform random quality checks on contracted service providers.
• Ensure all issues relating to health, safety, cleanliness, and visual standards are escalated appropriately.
• Track and follow up on corrective actions.

Reporting & Administration

• Provide daily, weekly, monthly, and ad-hoc operational reports.
• Record complaints, compliments, recommendations, and workplace statistics.
• Monitor and report on:
  • Switchboard and telecommunications activity
  • Consumable usage and trends
  • Visitor-related incidents
  • Operational performance metrics
• Maintain accurate records and documentation.

Learning & Development

• Demonstrate Tsebo values and professional standards at all times.
• Participate in continuous learning and development opportunities.
• Identify personal training needs to improve performance.
• Share knowledge and assist in training colleagues where required.

Skills and Competencies

• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Customer service and stakeholder management.
• Reception and switchboard management.
• Facilities and workplace services coordination.
• Report writing and record keeping.
• Stock control and consumables management.
• Problem-solving and issue resolution.
• Basic supervisory and coordination skills.
• Ability to learn new systems and technologies.

Qualifications

• Grade 12 (Matric)
• A tertiary qualification in Hospitality Management or a related field will be advantageous.

Experience

• Required 4 to 5 years' experience in a Receptionist, Concierge, Front-of-House, Customer Service, or similar role.
• Experience within hospitality, facilities management, corporate reception, or workplace services.
• Experience overseeing soft services operations such as cleaning, hygiene, and workplace support services.