Guest Experience & Front Desk Coordinator

Tsebo Solutions Group; Durban; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Tsebo Solutions Group in Durban seeks a professional Receptionist to deliver a welcoming front-of-house experience and support client staff on site. You will greet visitors, manage the switchboard, and coordinate meeting rooms while ensuring the reception area remains presentable and efficient.

The role involves coordinating workplace services such as cleaning, hygiene, stock, stationery, and beverages, plus producing operational reports and maintaining records.

Qualifications

• Minimum 4–5 years in receptionist/front-of-house roles.
• Experience in hospitality, facilities management or corporate reception.
• Able to manage switchboard and meeting room coordination.
• Strong communication and stakeholder management.
• Proactive, detail-oriented with reporting ability.

Responsibilities

• Deliver professional reception service for visitors, guests, and clients.
• Manage reception, switchboard, and meeting room coordination.
• Coordinate workplace services: cleaning, hygiene, stock, stationery, beverages.
• Prepare operational reports and maintain records.
• Escalate issues per client procedures and maintain quality standards.

Skills

Verbal and written communication

Customer service

Reception & switchboard management

Facilities coordination

Problem solving

Record keeping

Stock control

Team coordination

Willingness to learn

Education

Grade 12 (Matric)

Hospitality management qualification (advantage)

Tools

Microsoft Office Suite

Switchboard software

Job description

Tsebo Solutions Group in Durban seeks a professional Receptionist to deliver a welcoming front-of-house experience and support client staff on site. You will greet visitors, manage the switchboard, and coordinate meeting rooms while ensuring the reception area remains presentable and efficient.

The role involves coordinating workplace services such as cleaning, hygiene, stock, stationery, and beverages, plus producing operational reports and maintaining records.