Front Office Service Ambassador (Receptionist)

eJobDesign; Stellenbosch; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Empowering environment

Remuneration package with risk nutsits

Job summary

The Stellenbosch Hotel seeks a Front Office Service Ambassador to manage front desk operations, guest check-ins/outs, and reservations, while supporting the switchboard and guest needs. Maintain presentation and ensure adherence to petty cash procedures.

The role requires Matric, a hospitality qualification (advantageous), and 2 years of front desk experience in hospitality. MS Office and Opera Cloud proficiency is expected; shifts vary.

Qualifications

• Matric is required.
• Hospitality qualification is advantageous.
• 2 years' front office receptionist experience in hospitality.
• Ability to work various shifts and cross-functional duties.
• Proficient in MS Office and Opera Cloud.

Responsibilities

• Deliver a welcoming and professional first impression at the front desk.
• Manage guest check-ins/outs and reservations (phone and walk‑in).
• Assist with switchboard and guest needs; support with administrative tasks and petty cash procedures.

Skills

Excellent communication

Interpersonal skills

Customer service

Multitasking

Office software

Education

Matric

Hospitality qualification (advantageous)

Tools

Opera Cloud

MS Office

Job description

Front Office Service Ambassador

The Stellenbosch Hotel

Stellenbosch | On-Site (Permanent Contract)

People are the foundation of our business. The Stellenbosch Hotel is committed to treating everyone with fairness, respect, and an appreciation for their individuality. We seek out and collaborate with individuals who align with our values and demonstrate a strong potential for growth and development. By fostering an environment of clear roles, open communication, wellness, alignment, and transparency, we empower one another to thrive. This approach inspires pride, cultivates loyalty, and builds lasting relationships.

The receptionist is responsible for delivering a welcoming and professional first impression to guests. Duties include managing front desk operations such as guest check‑ins and check‑outs, handling reservations (phone and walk‑in), assisting with the switchboard, and attending to guest needs promptly. The receptionist also supports administrative tasks, maintains the reception area’s presentation, and ensures compliance with financial procedures related to petty cash and floats.

Requirements

• Matric
• Hospitality‑related tertiary qualification (advantageous)
• 2 years’ experience as a front office receptionist in a hospitality environment
• Work various shifts
• Work across multiple functions (luggage handling, reception, etc.)
• Computer literate, including MS Office and 2 years’ experience in Opera Cloud

Competencies

• Excellent communication and interpersonal skills
• Strong customer service focus
• Ability to multitask and prioritise efficiently
• Proficient in office and reservation systems (e.g., MS Office, Opera Cloud)
• Organised, professional, and detail‑oriented

We Offer

• An empowering environment
• A remuneration package including risk benefits
• 18 working days leave per annum

Benefits

• Other company benefits
• Training and development opportunities

Employment Equity

Preference will be given to candidates who meet the requirements of our Employment Equity Plan.