Receptionist

mPower People Solutions; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

mPower People Solutions, Century Century, Cape Town, is seeking a diligent Receptionist for a 6-month fixed-term, on-site contract. You will manage the front desk, answer calls, coordinate visitor sign-in, and provide essential administrative support to ensure smooth daily operations.

The role requires a Matric, at least 2 years in a receptionist or customer service role, switchboard experience, and strong MS Office skills.

Qualifications

• Grade 12 (Matric) is required.
• At least 2 years of experience in receptionist/front desk/customer service/administrative role.
• Experience operating a switchboard; proficiency in MS Office (Word, Excel, Outlook, Teams).

Responsibilities

• Front Desk Management: Welcome visitors, direct them, manage calls, take messages, and maintain a professional reception area.
• Administration Support: Sort mail, manage calendars, assist with filing and documentation, update biometric attendance.
• Office Coordination: Order supplies, liaise with vendors, and ensure meeting rooms are stocked and prepared.
• Customer Service: Provide professional service to internal and external stakeholders, handle enquiries efficiently.

Skills

Front desk management

Customer service

Communication

Multitasking

Organizational skills

Education

Grade 12 (Matric)

Tools

Microsoft Office Suite

Job description

Role Purpose

This is a Fixed Term Contract of 6 months, On-site, based in Century Century

The Receptionist is responsible for managing the front desk and serving as the first point of contact for visitors, clients, and service providers. The role ensures the professional operation of the reception area, handles incoming calls and enquiries, coordinates visitor access, and provides administrative support to facilitate the smooth day-to-day running of the office.

Key Responsibilities

Front Desk Management

• Welcome visitors and direct them to the appropriate department or individual
• Manage incoming calls, screen enquiries and transfer calls to the relevant recipients
• Take accurate messages and ensure timely communication to stakeholders
• Maintain a professional, tidy and presentable reception area
• Manage visitor access and sign-in procedures

Administration Support

• Receive, sort, and distribute incoming mail, deliveries, and courier items
• Maintain calendars, meeting schedules and boardroom bookings
• Assist with general administrative duties and document filing
• Maintain accurate office records and documentation
• Update and maintain the biometric attendance system

Office Coordination

• Order and maintain office supplies, groceries, and cleaning materials
• Liaise with service providers and vendors when required
• Assist with facilities-related requests and office coordination
• Ensure meeting rooms are prepared and adequately stocked

Customer Service

• Provide professional and courteous service to internal and external stakeholders
• Handle enquiries efficiently and elevate issues where necessary
• Maintain a positive and service-oriented experience for visitors and callers

Requirements

• Grade 12 (Matric)
• Minimum 2 years' experience in a Receptionist, Front Desk, Customer Service, or Administrative role
• Experience in operating a switchboard
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Teams)
• Strong verbal and written communication skills
• Professional telephone etiquette and interpersonal skills
• Excellent organisational and multitasking abilities
• High attention to detail and accuracy
• Ability to work independently and as part of a team