Reception Manager

Planet Fitness; KwaZulu-Natal; In loco; ZAR 140.000 - 180.000; Tempo pieno

Descrizione del lavoro

Planet Fitness in South Africa seeks a Receptionist/Welcome Desk supervisor to ensure a warm and efficient front desk experience for members. You will manage daily club administration, handle cash, and oversee access control while coordinating with staff to deliver excellent service.

The role requires good communication, high energy, and the ability to work shifts. Experience in front desk or reception is advantageous, and willingness to conduct group exercise classes is preferred.

Competenze

• Must be able to motivate staff and lead by example.
• Advanced administrative accuracy is required.
• Friendly and efficient manner reflecting Planet Fitness values.
• Honesty and integrity are essential.

Mansioni

• Ensure Welcome Desk/Reception is effectively managed to create positive first impressions and maximise member satisfaction.
• Assist with club administration as needed.
• Manage cash and access/overrides for staff and members.
• Supervise and train the Receptionist.
• Monitor reception access and overrides.
• Control reception stock.
• Resolve member complaints.
• Train the Receptionist to maintain service standards.

Conoscenze

Motivate staff

Administrative accuracy

Communication skills

Shift work

High energy levels

Front desk experience

Staff conflict handling

Strumenti

Intermediate PC skills

Descrizione del lavoro

Purpose of the Job:

• Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
• Willingness to conduct group exercise classes

Key Performance Areas include:

• Assisting with Club Administration when necessary
• Cash management
• Communication with members and staff
• Managing of Receptionist
• Monitoring of access and overrides for staff and members
• Reception stock control
• Resolving member complaints
• Training of Receptionist

Experience & Competencies Required:

• Ability to motivate staff and lead by example
• Advanced levels of administrative accuracy
• Display friendly and efficient qualities that reflect the Planet Fitness way
• Display uncompromising levels of honesty and integrity
• Have excellent communication skills and be able to liaise at all levels
• Intermediate PC skills
• Must be able to work shifts
• Possess high level energy levels
• Previous experience within a front desk or welcome desk position added advantage
• Proven track record in managing staff, planning, organising, conflict handling and problem solving
• Have reliable transport