Private Banking Relationship Manager

Standard Bank Group; Wes-Kaap; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Highly competitive salary with bonuses

Hybrid work arrangement

Executive health benefits

Professional development budget

Job summary

Standard Bank Group in Stellenbosch is seeking an experienced Client Relationship Manager to nurture and expand relationships with key clients. This senior role focuses on understanding client objectives and aligning our services to drive success in a hybrid work setting.

You will act as a trusted advisor, overseeing client projects, resolving escalations, and identifying upsell opportunities. A Bachelor's degree and CRM experience are required, with a strong emphasis on communication and

Qualifications

• Bachelor's degree in Business Administration or related field.
• Proven track record in client relationship management or account management.
• Excellent communication, presentation and negotiation skills.
• Experience with CRM software and client management tools.
• Strong understanding of business processes and client service principles.

Responsibilities

• Develop and maintain strong, long-lasting relationships with key clients.
• Understand client needs and business objectives to provide tailored solutions.
• Oversee client projects and ensure timely delivery of services.
• Identify opportunities for upselling and cross-selling within existing accounts.
• Serve as the main point of contact for client escalations and issue resolution.

Skills

Communication

Negotiation

Relationship building

Presentation

CRM software

Education

Bachelor's degree in Business Administration

Tools

CRM software

Job description

Our client is seeking an experienced Client Relationship Manager to join their team in Stellenbosch. This senior role focuses on nurturing and expanding relationships with key clients, ensuring their needs are met and their satisfaction is maintained at the highest level. You will act as a trusted advisor, understanding client objectives and aligning our services to achieve them. This is an excellent opportunity to drive client success and contribute to our company's strategic growth in a vibrant and innovative setting.

Key Responsibilities

• Develop and maintain strong, long-lasting relationships with key clients.
• Understand client needs and business objectives to provide tailored solutions.
• Oversee client projects and ensure timely delivery of services.
• Identify opportunities for upselling and cross-selling within existing accounts.
• Serve as the main point of contact for client escalations and issue resolution.

Requirements

• Bachelor's degree in Business Administration or a related field.
• Proven track record of success in client relationship management or account management.
• Excellent communication, presentation, and negotiation skills.
• Strong understanding of business processes and client service principles.
• Experience with CRM software and client management tools.

Benefits

• Highly competitive salary with significant performance-based bonuses.
• Hybrid work arrangement for optimal work-life balance.
• Comprehensive executive health benefits.
• Generous professional development budget and career pathing.
• Access to exclusive company events and networking opportunities.