Client Experience Specialist - Payments & Onboarding

FirstRand Limited; Johannesburg; On-site; ZAR 420,000 - 550,000; Full time

Benefits offered by this job

Challenging Work

Opportunities to network and collabo

Innovative environment

Job summary

FirstRand Limited in Johannesburg is seeking an RAS Client Service Specialist to deliver high-quality client support across channels, resolve queries within SLA and provide proactive information on products and service options.

You will analyze dashboards to identify trends, prepare client reports, and assist with onboarding for new clients while maintaining data integrity and Rand account activity.

Qualifications

• Diploma qualification required.
• 4-5 years' experience in Client Service Support and Delivery.
• 4-5 years' experience handling domestic and cross-border payments.
• Strong understanding of SWIFT payment structures.

Responsibilities

• Deliver high quality service to clients and respond to queries within SLA.
• Provide clients with information on products and service options.
• Analyse dashboards and reports to identify trends and inform improvements.
• Provide regular client reporting and onboarding support for new clients.
• Maintain static data and open/close client Rand accounts as needed.

Skills

Client service

Stakeholder management

Payment processing

SWIFT knowledge

Education

Diploma qualification

Tools

SWIFT

Job description

FirstRand Limited in Johannesburg is seeking an RAS Client Service Specialist to deliver high-quality client support across channels, resolve queries within SLA and provide proactive information on products and service options.

You will analyze dashboards to identify trends, prepare client reports, and assist with onboarding for new clients while maintaining data integrity and Rand account activity.