Premium Chocolate Experience Specialist

Ghirardelli Chocolate Company; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Lindt Durban is seeking a motivated Retail Customer Service Associate to deliver world-class service at our premium chocolate shop. You will greet customers, share product knowledge, upsell, and handle POS transactions ensuring a smooth, memorable experience.

Join a premium brand with a focus on collaboration and excellence. Experience in retail and a strong customer-service mindset are valued in this Durban store.

Qualifications

• Grade 12 matriculation is required.
• Experience in customer service and retail environments preferred.
• Proficiency in MS Office, especially Excel and PowerPoint.

Responsibilities

• Deliver exceptional customer service at all times in-store and over the phone.
• Greet customers and create a memorable Lindt shopping experience.
• Educate customers on Lindt products with passion and in-depth knowledge.
• Upsell to increase transaction value and meet sales targets.
• Process orders through the POS and handle credit card transactions.
• Maintain store cleanliness and restock shelves as needed.
• Assist with opening/closing procedures and daily paperwork.

Skills

Customer Service

Sales skills

Credit card transactions

Retail experience

Office tools

Education

Grade 12

Tools

POS system

MS Office (Excel, PowerPoint)

Job description

Lindt Durban is seeking a motivated Retail Customer Service Associate to deliver world-class service at our premium chocolate shop. You will greet customers, share product knowledge, upsell, and handle POS transactions ensuring a smooth, memorable experience.

Join a premium brand with a focus on collaboration and excellence. Experience in retail and a strong customer-service mindset are valued in this Durban store.