Premium Chocolate Concierge - Customer Experience & Sales

Ghirardelli Chocolate Company; Durban; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Lindt Chocolate Shop in Durban seeks a dedicated Customer Service and Sales Specialist to welcome customers, offer product knowledge, upsell, and process POS transactions. You will maintain stock, restock, and ensure a clean, premium shop environment while delivering world-class service in line with Lindt Credo.

The role requires a friendly demeanor, strong communication, and the ability to work in a fast-paced luxury retail setting with a focus on customer satisfaction and repeat business.

Qualifications

• Grade 12 completed with basic computer skills.
• Strong customer service background with sales experience.
• Experience handling credit card transactions in a retail setting.

Responsibilities

• Deliver exceptional customer service across in-store and phone channels.
• Assist customers with product knowledge and upsell to increase spend.
• Process POS transactions and handle credit card payments accurately.
• Maintain store cleanliness, restock, and ensure premium shop presentation.
• Address complaints promptly and coordinate with management when needed.
• Support promotions, stock counts, and general store administration.

Skills

Customer Service

Sales skills

Credit card transactions

Retail experience

Education

Grade 12

Tools

Microsoft Office (Excel, PowerPoint)

Job description

Lindt Chocolate Shop in Durban seeks a dedicated Customer Service and Sales Specialist to welcome customers, offer product knowledge, upsell, and process POS transactions. You will maintain stock, restock, and ensure a clean, premium shop environment while delivering world-class service in line with Lindt Credo.

The role requires a friendly demeanor, strong communication, and the ability to work in a fast-paced luxury retail setting with a focus on customer satisfaction and repeat business.