Premium Chocolate Advisor & Guest Experience Expert

Lindt & Sprüngli; Cape Town; On-site; ZAR 89,000 - 156,000; Full time

Job summary

Lindt & Sprüngli in Cape Town is seeking a passionate Store Associate to deliver world-class service and drive premium brand experiences.

You will greet customers, educate about chocolates, upsell, process transactions, restock, and maintain store standards. The role requires Grade 12 and solid customer service and sales skills in a retail environment.

Join a global premium brand with a culture of quality and teamwork.

Qualifications

• Grade 12 completed and willing to work in retail.
• Proven customer service experience in a retail environment.
• Excellent communication and selling skills.
• Ability to handle credit card transactions.

Responsibilities

• Deliver exceptional customer service across the store and by phone.
• Welcome customers, upsell and promote current promotions.
• Educate customers on Lindt products with passion.
• Process orders and card payments at the POS.
• Manage tills, do end-of-shift procedures.
• Restock and maintain store cleanliness.
• Assist with stock counts and receiving deliveries.

Skills

Customer Service

Sales skills

Credit card transactions

Previous experience in customerservice

Retail environment experience

Education

Grade 12

Tools

Microsoft Excel

PowerPoint

Job description

Lindt & Sprüngli in Cape Town is seeking a passionate Store Associate to deliver world-class service and drive premium brand experiences.

You will greet customers, educate about chocolates, upsell, process transactions, restock, and maintain store standards. The role requires Grade 12 and solid customer service and sales skills in a retail environment.

Join a global premium brand with a culture of quality and teamwork.