Premium Chocolate Advisor: Elevate Customer Experience

Lindt; Hermanus; On-site; ZAR 167,400 - 234,360; Full time

Job summary

Lindt in Hermanus is seeking a passionate Retail Sales Associate to deliver a world-class premium experience and meet sales goals.

You will greet customers, share product knowledge, upsell, process POS transactions, manage tills, restock, and uphold Lindt grooming and store standards.

The role requires teamwork, excellent communication, attention to detail, and a commitment to exceptional customer service in a luxury chocolate environment.

Qualifications

• Customer service and sales experience in a retail environment.
• Ability to handle credit card transactions and operate POS.
• Previous experience in customer service and in a similar retail setting.
• Grade 12 qualification or equivalent.

Responsibilities

• Greet customers and provide a premium in-store experience.
• Educate customers on Lindt products and upsell to hit sales targets.
• Process orders through POS and manage tills at shift end.
• Restock stock, maintain cleanliness, and ensure store standards.
• Collaborate with team to achieve daily budgets and promotions.

Skills

Customer Service

Sales

Cash Handling

Retail Experience

Attention to detail

Microsoft Office

Education

Grade 12

Tools

Excel

PowerPoint

Job description

Lindt in Hermanus is seeking a passionate Retail Sales Associate to deliver a world-class premium experience and meet sales goals.

You will greet customers, share product knowledge, upsell, process POS transactions, manage tills, restock, and uphold Lindt grooming and store standards.

The role requires teamwork, excellent communication, attention to detail, and a commitment to exceptional customer service in a luxury chocolate environment.