Policy Administrator

Placements24; Bloemfontein; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Annual salary reviews

Office-based role

Health and wellness programs

Cross-training opportunities

Supportive work environment

Job summary

Placements24 is seeking a detail-oriented Policy Administrator in Welkom, Free State to manage insurance policies and maintain accurate records across the full policy lifecycle. You will collaborate with sales, claims, and customer service teams to support issuance, renewals, and endorsements.

The role emphasizes meticulous data entry, efficient document generation, and timely handling of inquiries, with opportunities for cross-training and a stable, team-focused environment in Welkom.

Qualifications

• Experience in an administrative role, preferably within the insurance industry.
• Strong data entry and management using administrative software.
• Exceptional attention to detail and accuracy in handling documentation.
• Good organisational and time-management skills.
• Effective communication with colleagues and external stakeholders.
• Familiarity with Welkom business environment is a plus.

Responsibilities

• Process new insurance policy applications, renewals, and endorsements accurately and in a timely manner.
• Maintain and update policyholder records in the company's database system.
• Generate policy documents, certificates, and other correspondence for clients and internal teams.
• Respond to administrative queries from clients and internal departments regarding policy details.
• Liaise with the sales team to ensure all necessary information is captured for policy issuance.
• Assist in preparing reports on policy administration activities and KPIs.

Skills

Administrative experience

Data entry

Attention to detail

Time management

Communication skills

Welkom familiarity

Job description

About the Role

Our client seeks a detail-oriented and organised Policy Administrator to manage insurance policies and ensure accurate record-keeping within their operations in Welkom, Free State . This role is fundamental to the smooth functioning of the policy lifecycle, from issuance to renewal and endorsement changes. You will work closely with sales, claims, and customer service teams to provide efficient administrative support. The ideal candidate is meticulous, proficient with administrative systems, and dedicated to maintaining high standards of accuracy and service in the Welkom office, contributing to the reliability of our client's insurance services.

Key Responsibilities

• Process new insurance policy applications, renewals, and endorsements accurately and in a timely manner.
• Maintain and update policyholder records in the company's database system.
• Generate policy documents, certificates, and other correspondence for clients and internal teams.
• Respond to administrative queries from clients and internal departments regarding policy details.
• Liaise with the sales team to ensure all necessary information is captured for policy issuance.
• Assist in preparing reports on policy administration activities and key performance indicators.

Requirements

• Previous experience in an administrative role, preferably within the insurance industry .
• Strong proficiency in data entry and management using administrative software.
• Exceptional attention to detail and accuracy in handling documentation.
• Good organisational and time-management skills, capable of managing multiple tasks.
• Effective communication skills for interacting with colleagues and external stakeholders.
• Familiarity with Welkom business environment is a plus.

Benefits

• A stable annual salary with regular reviews based on performance.
• Office-based position fostering direct team collaboration and workflow efficiency.
• Access to company-sponsored health and wellness programs..
• Opportunities for cross-training in other administrative functions.
• A professional and supportive work environment in Welkom.