Insurance Policy Administrator

Placements24; Centurion; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Learning and development opportunities

Professional environment

Hybrid work arrangement

Data-driven policy administration

Job summary

Placements24 is seeking an Insurance Policy Administrator in Centurion to manage policy records from inception through renewals. The role requires meticulous data entry, strong organizational skills, and excellent communication with clients and internal teams.

Responsibilities include processing applications and endorsements, maintaining records in databases, and assisting underwriting and claims teams. A hybrid work arrangement is offered to support flexibility and efficiency.

Qualifications

• Proven experience in Administrative or Policy Administration in insurance preferred.
• Excellent data entry accuracy.

Responsibilities

• Process new policy applications, renewals, endorsements, and cancellations accurately.
• Maintain and update policyholder records in the company database with data integrity.
• Respond to policy inquiries from clients, agents, and internal teams via phone and email.
• Generate policy documents, certificates of insurance, and other forms as required.
• Assist with reconciling policy data and premium payments.
• Support underwriting and claims teams with administrative tasks as needed.

Skills

Data entry

MS Office

Insurance databases

Organizational skills

Customer service

Tools

Microsoft Excel

Microsoft Word

Email/Outlook

Job description

About the Role

Our client is seeking a highly organized and diligent Insurance Policy Administrator to support their operations in Centurion . This role is essential for ensuring the smooth day-to-day management of insurance policies, from inception through to renewal and termination. You will be responsible for accurately maintaining policy records, processing endorsements, and providing excellent administrative support to both clients and internal teams. The ideal candidate is meticulous, possesses strong attention to detail, and excels in a structured administrative environment, contributing to the efficiency and accuracy of the policy management lifecycle.

Key Responsibilities

• Process new policy applications, renewals, endorsements, and cancellations accurately and efficiently.
• Maintain and update policyholder records in the company's database, ensuring data integrity and completeness.
• Respond to policy-related inquiries from clients, agents, and internal departments via phone and email.
• Generate policy documents, certificates of insurance, and other administrative forms as required.
• Assist with the reconciliation of policy data and premium payments.
• Support the underwriting and claims teams with administrative tasks as needed.

Requirements

• Proven experience in an Administrative or Policy Administration role, preferably within the insurance sector.
• Excellent data entry skills and a high level of accuracy.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with insurance databases.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Good communication and customer service skills.
• A proactive approach to problem-solving and a keen eye for detail.

Benefits

• Competitive annual salary and benefits package.
• Opportunities for learning and development in the insurance field.
• A professional and supportive office environment.
• Hybrid work arrangement allowing for flexibility.
• Contribution to a reputable insurance company's operational success.