Policy Administrator

Placements24; Noord-Kaap; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Remote work

Competitive salary

Health and retirement benefits

Training and development

Supportive team environment

Job summary

Placements24 is seeking a Policy Administrator to join their fully remote operations team. You will manage insurance policies from inception through renewal, maintain client records, process policy changes, and generate documents in a virtual environment.

You will collaborate with sales and customer service to ensure accurate, timely policy support, drive data integrity, and support process improvements while adhering to regulatory requirements.

Qualifications

• Proven experience in an administrative or data entry role, preferably within the insurance industry.
• Excellent organizational skills with meticulous attention to detail.
• Proficiency in Microsoft Office Suite and policy administration software.
• Strong communication and interpersonal skills for remote collaboration.
• Ability to manage multiple tasks and prioritize workload.
• Proactive approach to problem-solving and process improvement.

Responsibilities

• Process new insurance policy applications, endorsements, and renewals accurately and efficiently.
• Maintain and update policyholder records in the company's database, ensuring data integrity.
• Generate policy documents, certificates, and other related correspondence.
• Respond to internal and external inquiries regarding policy details and administrative procedures.
• Assist with the preparation of reports on policy volume, renewals, and other key administrative metrics.
• Ensure compliance with company procedures and regulatory requirements in all administrative tasks.

Job description

About the Role

Our client is seeking an organized and diligent Policy Administrator to join their fully remote operations team. You will be responsible for the accurate and efficient management of insurance policies from inception through to renewal. This role is essential for maintaining client records, processing policy changes, and ensuring smooth administrative operations. You will work collaboratively with sales and customer service teams to provide seamless policy support in a virtual environment, contributing to client satisfaction and operational efficiency, supporting the overall business strategy which may be anchored around Kimberley .

Key Responsibilities

• Process new insurance policy applications, endorsements, and renewals accurately and efficiently.
• Maintain and update policyholder records in the company's database, ensuring data integrity.
• Generate policy documents, certificates, and other related correspondence.
• Respond to internal and external inquiries regarding policy details and administrative procedures.
• Assist with the preparation of reports on policy volume, renewals, and other key administrative metrics.
• Ensure compliance with company procedures and regulatory requirements in all administrative tasks.

Requirements

• Proven experience in an administrative or data entry role, preferably within the insurance industry.
• Excellent organizational skills and meticulous attention to detail.
• Proficiency in using computer systems, including Microsoft Office Suite and policy administration software.
• Strong communication and interpersonal skills for effective collaboration in a remote setting .
• Ability to manage multiple tasks and prioritize workload effectively.
• A proactive approach to problem-solving and process improvement.

Benefits

• Competitive annual salary and potential for performance-based increases.
• A completely remote work opportunity, offering excellent work-life balance.
• Comprehensive health and retirement benefits.
• Opportunities for training and development in insurance operations.
• A supportive team environment focused on accuracy and efficiency.