Remote Insurance Policy Administrator

Placements24; Klerksdorp; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote position

Health insurance

Paid time off

Company holidays

Professional development

Job summary

Placements24 is seeking a dedicated Remote Insurance Policy Administrator to manage policies from anywhere. Based out of Klerksdorp but working fully online, you will handle issuance, renewals, endorsements and client queries with accuracy and professionalism.

You will coordinate with sales and claims, maintain digital records, and provide excellent remote support. The role offers fully remote flexibility, health cover, paid time off and opportunities for training and career growth.

Qualifications

• Experience in an administrative or customer service role, preferably in insurance.
• Excellent organizational skills and ability to work remotely.
• Strong written and verbal communication for remote interactions.
• Self-motivated with the ability to work independently with minimal supervision.

Responsibilities

• Manage administration of various insurance policies (new business, renewals, endorsements).
• Process policy changes accurately in policy admin system.
• Respond to policyholder inquiries via email, phone, and chat.
• Generate policy documents, certificates, and related correspondence.
• Coordinate with sales and claims to ensure a seamless customer experience.

Skills

Administrative experience

Remote work

CRM software

Communication skills

Tools

Policy administration software

CRM systems

Job description

About the Role

Our client is actively recruiting a dedicated and self-disciplined Remote Insurance Policy Administrator to join their expanding virtual team, based out of Klerksdorp but operating entirely online. This role involves the comprehensive management of insurance policies, including issuance, endorsements, renewals, and client queries, all handled remotely. You will be a vital point of contact for policyholders, providing exceptional administrative support and ensuring policy details are accurately maintained within our digital systems. This position offers the unique advantage of a fully remote work setup, perfect for individuals who excel in autonomous work environments and seek a stable career in the insurance sector.

Key Responsibilities

• Manage the administration of various insurance policies, including new business, renewals, and endorsements.
• Process policy changes and updates accurately in the policy administration system.
• Respond to policyholder inquiries via email, phone, and chat support in a timely and professional manner.
• Generate policy documents, certificates, and other correspondence.
• Collaborate with the sales and claims departments to ensure seamless customer experience.
• Maintain accurate and organized digital records of all policy-related information.

Requirements

• Previous experience in an administrative or customer service role, ideally within the insurance industry.
• Exceptional organizational skills and the ability to manage multiple tasks remotely.
• Strong proficiency with computer systems, including CRM and policy administration software.
• Excellent written and verbal communication skills, suitable for remote interaction.
• Demonstrated ability to work independently with minimal supervision.
• A reliable internet connection and a dedicated home office setup.

Benefits

• Fully remote position offering maximum flexibility and work-life balance.
• Competitive salary and potential for annual bonuses.
• Comprehensive health insurance coverage.
• Paid time off and company holidays.
• Opportunities for virtual training and professional development.