Policy Administration & Customer Service Specialist

RMB; Pietermaritzburg; On-site; ZAR 557,000 - 667,000; Full time

Job summary

RMB in Pietermaritzburg is seeking a full-time administrator to support policy administration for internal and external stakeholders. You will handle renewals, endorsements, and service requests to ensure reliable customer service.

You will drive product sales by aligning coverage with customer needs, resolve queries promptly, and maintain accurate records. The role emphasizes adherence to SLAs, governance, and ongoing process improvements to enhance service delivery.

Qualifications

• Provide support and services related to policy administration (e.g. renewals, endorsements).
• Drive product sales based on customer coverage and upsell.
• Ensure first time resolution of customer queries or complaints.

Responsibilities

• Provide required support and services to internal and external stakeholders related to policy administration and ensure continuous service to customers within agreed service levels.
• Drive product sales based on customer coverage and engage with relevant stakeholders to upsell the product.
• Meet turnaround times, maintain accuracy, and uphold governance and compliance standards.

Skills

Customer service

Sales upsell

Communication

Stakeholder management

Job description

RMB in Pietermaritzburg is seeking a full-time administrator to support policy administration for internal and external stakeholders. You will handle renewals, endorsements, and service requests to ensure reliable customer service.

You will drive product sales by aligning coverage with customer needs, resolve queries promptly, and maintain accurate records. The role emphasizes adherence to SLAs, governance, and ongoing process improvements to enhance service delivery.