Insurance Policy Servicing Specialist

Icebolethu; Durban; On-site; Full time

Job summary

A leading insurance firm is seeking a Policy Servicing Administrator in Durban to provide comprehensive administrative support to clients. The role requires strong organisational skills and experience with CRM systems as well as exceptional client care ability. The ideal candidate should have a Grade 12 qualification and at least 1 year in policy administration. This full-time role offers a supportive environment focused on customer satisfaction and effective problem resolution.

Qualifications

• 1–2+ years in policy administration or financial services.
• Experience with insurance servicing and customer care.
• Ability to work in a busy, high-volume environment.

Responsibilities

• Maintain relationships with customers and build trust.
• Provide support to clients and sales agents.
• Resolve policy-related queries promptly.
• Assist with data amendments on the online system.
• Screen calls and handle client requests.

Skills

Organisational skills

Client care experience

Communication skills

Problem-solving skills

Time management

Education

Grade 12 / Matric

FAIS RE5

Certificate in Short-Term Insurance (NQF4)

Tools

MS Office

CRM systems

Job description

A leading insurance firm is seeking a Policy Servicing Administrator in Durban to provide comprehensive administrative support to clients. The role requires strong organisational skills and experience with CRM systems as well as exceptional client care ability. The ideal candidate should have a Grade 12 qualification and at least 1 year in policy administration. This full-time role offers a supportive environment focused on customer satisfaction and effective problem resolution.