Policy Servicing Pro: Client Care & Admin

Icebolethu; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Icebolethu is seeking a Policy Servicing Administrator in Durban to provide administrative support to FSP clients. The role emphasizes client care, data capture, and proficient use of Easipol and CRM systems.

Ideal candidates have 1–2+ years in policy administration, strong organisational skills, and knowledge of FAIS and FICA regulations. Grade 12 and MS Office proficiency are required; a Short-Term Insurance certificate is beneficial.

Qualifications

• Grade 12 / Matric is required.
• FAIS RE5 advantageous or willingness to obtain.
• Certificate in Short-Term Insurance (NQF4) beneficial.
• Computer literacy including MS Office and CRM systems.

Responsibilities

• Maintain healthy relationships with existing customers and build trust with potential customers.
• Support requests related to Icebolethu FSP services and products.
• Provide support to clients and customer facing staff via communication.
• Assist in resolving policy-related queries and amendments for clients.
• Coordinate and schedule orders and amendments for existing clients.
• Assist with first-line support and ticketing workflows.
• Ensure delivery of services and customer satisfaction.

Skills

Organisational skills

Customer service

Communication

MS Office proficiency

CRM systems

Data entry / data capture

Policy understanding

Problem solving

Education

Grade 12 / Matric

FAIS RE5 advantageous

Short-Term Insurance (NQF4) certificate

Tools

CRM systems

Eazipol

Funeral system

Underwriting platforms

Microsoft Excel

Job description

Icebolethu is seeking a Policy Servicing Administrator in Durban to provide administrative support to FSP clients. The role emphasizes client care, data capture, and proficient use of Easipol and CRM systems.

Ideal candidates have 1–2+ years in policy administration, strong organisational skills, and knowledge of FAIS and FICA regulations. Grade 12 and MS Office proficiency are required; a Short-Term Insurance certificate is beneficial.