Policy Admin & Upsell Specialist

RMB Nigeria Limited; Pietermaritzburg; Sur place; ZAR 557 000 - 667 000; Plein temps

Résumé du poste

RMB Nigeria Limited in Pietermaritzburg is seeking an Administration Broker to provide required support and services to internal and external stakeholders related to policy administration, renewals, and endorsements. You will drive product sales based on customer coverage and engage with relevant stakeholders to upsell the product, while ensuring responsive service and accurate processing.

Additionally, you will ensure first time resolution of customer queries, uphold service levels, and

Responsabilités

• Provide required support and services to internal and external stakeholders related to policy administration (e.g. renewals, endorsements).
• Drive product sales based on customer coverage and engage with stakeholders to upsell the product.
• Ensure first time resolution of customer queries or complaints and meet turnaround times within SLAs.
• Take ownership of requirements and follow up on queries to ensure delivery on agreed timelines and service levels.
• Propose improvements on internal processes to enhance service delivery and customer satisfaction.

Description du poste

RMB Nigeria Limited in Pietermaritzburg is seeking an Administration Broker to provide required support and services to internal and external stakeholders related to policy administration, renewals, and endorsements. You will drive product sales based on customer coverage and engage with relevant stakeholders to upsell the product, while ensuring responsive service and accurate processing.

Additionally, you will ensure first time resolution of customer queries, uphold service levels, and