Policy Administration & Customer Service Specialist

FirstRand Limited; Pietermaritzburg; On-site; ZAR 557,000 - 667,000; Full time

Job summary

FirstRand Limited in Pietermaritzburg is seeking an Administration Broker to provide policy administration support, renewals, and endorsements while ensuring service levels and accuracy. You will interact with internal and external stakeholders to drive product sales and resolve customer queries promptly.

Applicants should be customer-focused, reliable, and detail-oriented, able to meet turnaround times and contribute to process improvements that enhance satisfaction and efficiency.

Qualifications

• Experience in policy administration and handling renewals or endorsements.
• Strong communication and customer service skills.
• Ability to interact with internal/external stakeholders and meet SLA targets.

Responsibilities

• Provide support and services to stakeholders related to policy administration.
• Drive product sales based on customer coverage and upsell where appropriate.
• Ensure first time resolution of customer queries or complaints.
• Maintain service levels and accurate processing within SLAs.
• Identify process improvements to enhance service delivery and customer satisfaction.

Skills

Customer service

Policy administration

Stakeholder management

Upselling

Job description

FirstRand Limited in Pietermaritzburg is seeking an Administration Broker to provide policy administration support, renewals, and endorsements while ensuring service levels and accuracy. You will interact with internal and external stakeholders to drive product sales and resolve customer queries promptly.

Applicants should be customer-focused, reliable, and detail-oriented, able to meet turnaround times and contribute to process improvements that enhance satisfaction and efficiency.