Policy Admin & Customer Experience Specialist

Wesbank; Pietermaritzburg; On-site; ZAR 557,000 - 667,000; Full time

Job summary

WesBank in Pietermaritzburg is seeking an Administration Broker to provide essential policy administration support across renewals and endorsements, ensuring consistent service delivery to clients. You will engage with internal and external stakeholders, drive product sales based on customer coverage, and aim for first-time resolution of queries while maintaining accurate records and SLAs.

Attention to detail, adherence to governance, and proactive process improvements will help enhance customer

Responsibilities

• Provide support for policy administration (renewals, endorsements) and maintain service levels.
• Drive product sales based on customer coverage and upsell where appropriate.
• Ensure first-time resolution of customer queries or complaints.
• Maintain accurate records and reporting on operations.
• Identify process improvements to enhance service delivery.

Job description

WesBank in Pietermaritzburg is seeking an Administration Broker to provide essential policy administration support across renewals and endorsements, ensuring consistent service delivery to clients. You will engage with internal and external stakeholders, drive product sales based on customer coverage, and aim for first-time resolution of queries while maintaining accurate records and SLAs.

Attention to detail, adherence to governance, and proactive process improvements will help enhance customer