Pod Clerk - Logistics (Outbound)

Techbridge Recruitment; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Techbridge Recruitment has an opening for an Outbound Controller / POD Clerk in Gauteng. You will oversee the outbound logistics process from planning through POD verification and settlement, ensuring KPIs and service levels are met.

The role requires 1–3 years in outbound logistics or POD administration, with strong Excel skills and knowledge of WMS systems. High attention to detail and the ability to manage multiple tasks are essential.

Qualifications

• Matric (Grade 12) is required.
• 1–3 years in outbound logistics or POD administration.
• Experience with outbound distribution and transport operations.
• Familiarity with logistics/WMS systems and Excel.
• Excellent organizational and administrative skills.

Responsibilities

• Manage outbound delivery process from planning to final settlement.
• Coordinate and monitor POD processes and KPI reporting.
• Investigate failed deliveries, delays, shortages and shipments.
• Manage SIT reports, ageing stock and delivery status updates.
• Liaise daily with transport providers, warehouses and customers.
• Monitor GI processes and system interfaces for accuracy.
• Investigate logistics system exceptions and data errors.
• Assist with inventory management and stock counts.
• Maintain logistics records and outbound cost reporting.
• Ensure KPIs and customer service targets are met.
• Support continuous improvement in outbound logistics.

Skills

Attention to detail

Organisational skills

Communication skills

Analytical thinking

Problem solving

Time management

Team collaboration

Education

Matric (Grade 12)

Tools

Excel

WMS

Logistics software

Job description

A well-established logistics and freight forwarding organisation is seeking a detail-oriented Outbound Controller / POD Clerk to join its outbound logistics team. This role is ideal for an individual with experience in outbound distribution, proof of delivery (POD) management and transport coordination within a fast-paced logistics environment.

Purpose of the Role

To coordinate and manage the outbound logistics process from delivery planning through to proof of delivery (POD) and settlement, ensuring that customer service levels, operational KPIs and logistics performance standards are consistently achieved.

Key Responsibilities

• Manage the outbound delivery process from planning through to final settlement.
• Coordinate and monitor Proof of Delivery (POD) processes, including POD verification, reconciliation and KPI reporting.
• Monitor and investigate failed deliveries, delivery delays, shortages, overages and outstanding shipments.
• Manage Stock-in-Transit (SIT) reports, ageing stock, pending deliveries and delivery status updates.
• Liaise daily with transport service providers, warehouses and customers to ensure on-time deliveries and proactive communication.
• Monitor Goods Issue (GI) processes and system interfaces to ensure accurate and timely processing.
• Investigate logistics system exceptions, including material, customer and postal code errors.
• Assist with inventory management, quarterly stock counts and irregularity reporting.
• Maintain logistics records, performance reports and outbound cost reporting.
• Ensure logistics KPIs, customer service levels and operational targets are achieved.
• Support continuous improvement initiatives within the outbound logistics operation.
• Matric (Grade 12).
• Minimum 1–3 years' experience in an outbound logistics, POD administration or freight forwarding environment.
• Working knowledge of outbound distribution and transport operations.
• Experience working with logistics or warehouse management systems.
• Proficient in Microsoft Office, particularly Excel.
• Understanding of local distribution, warehousing and inventory management principles.
• Strong attention to detail and high levels of accuracy.
• Excellent organisational and administrative skills.
• Ability to manage multiple priorities in a deadline-driven environment.
• Strong analytical and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to work independently while contributing effectively within a team.
• Proactive, reliable and results-driven.

Ideal Candidate

The successful candidate will have a passion for logistics operations and customer service, be highly organised, thrive under pressure and possess the ability to manage complex outbound logistics processes while maintaining exceptional attention to detail.
If you have a solid background in outbound logistics, freight forwarding and proof of delivery management, we'd love to hear from you.