Operations Controller - Multi-Modal (Air, Sea and Road)

Quality Connect Staffing; Kempton Park; On-site; ZAR 420,000 - 640,000; Full time

Job summary

Quality Connect Staffing is seeking an experienced Operations Controller for multi-modal logistics (air, sea and road) based in the Johannesburg area. You will manage client shipments from order to invoicing, ensuring accuracy and timely execution across import/export cycles and customs processes.

The role requires superb communication, strong organisational skills and a proactive approach to problem-solving within a fast-paced forwarding environment.

Qualifications

• Matric/Grade 12 is required.
• Minimum of 7 years experience in a full function Freight Controller position.
• Valid South African Drivers licence.

Responsibilities

• Execute the complete import and export cycle for sea and air shipments.
• Quote and cost; compile logistics estimates within reasonable timeframes.
• Administer and control shipping documents (SAD500, Customs EDI, Notifications).
• Maintain billing documentation and ensure client approvals.
• Liaise with freight agents, transporters, airlines and third parties.
• Coordinate with warehouse for planned execution and operational control.

Skills

Communication

Attention to detail

Willingness to learn

Strong work ethic

Organisational skills

Customs clearing

Negotiation skills

Education

Matric / Grade 12

Relevant tertiary qualification

Job description

Operations Controller - Multi-Modal (Air, Sea and Road)

Job Openings Operations Controller - Multi-Modal (Air, Sea and Road)

About the job Operations Controller - Multi-Modal (Air, Sea and Road)

Job Overview

We are looking for an experienced Operations Controller to be based in the Johannesburg

office. The candidate must have a proven track record within the Clearing & Forwarding industry. The candidate must be able to manage client shipments from order to invoicing.

Skills / Knowledge / Experience

Excellent verbal and written communication skills

Attention to detail with strong admin abilities a MUST

Willingness to learn and understand the why

Strong work ethic with the ability to perform duties with limited supervision

Good organisational, planning, and problem-solving skills

Customs clearing

Negotiation Skills

Responsibilities

• Execution of the complete import and export cycle both sea and air
• Quoting and costing
  • Compilation of logistics estimates in a reasonable time frame as stipulated by management.
  • Administration and control of shipping documents (SAD500, Customs EDI, Notifications etc)
  • Cost control (Landed cost control, cost valuation check, freight authorisations etc)
  • Ensure all files are completed and audited for accuracy before handover (payment)
• Communication
  • Liaising with freight agents
  • Liaising with transporters, airlines, shipping lines & other third parties
  • Organising the dispatch, delivery and collection of all orders
  • Ensure billing documentation is completed correctly as approved by the client
  • Keeping clients well informed on the progress of their shipments
• Resource planning and allocation
• Ensure profitable utilization of equipment and staff
• Co-ordinating with warehouse for planned execution
• Co-ordinating with warehouse to ensure operational control
• General
  • Query resolution
  • Maintain client relationships
  • Ensuring all relevant documentation is received and in good order.

Attributes

• Strong work ethic; setting and achieving goals
• Dependable; consistently following through
• Positive attitude; creating a good environment
• Self-motivated; working effectively with little direction
• Team-oriented; making the most out of collaborating
• Effective communicator; understanding the benefits of clarity
• Flexible; adapting in a meaningful way

Requirements

• Matric / Grade 12
• Relevant tertiary qualification will be viewed favourably
• Minimum of 7 years experience in a full function Freight Controller position
• Valid South African Drivers licence

Remuneration

• The package will be determined by the experience and ability of the individual applying for the position.