Tracking Clerk

Greys Recruitment; South Africa; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Greys Recruitment is seeking a highly organised Tracking Clerk to support coordination and monitoring of shipments, with emphasis on cross-border logistics. The role requires strong numerical and data entry skills, professional communication with multiple stakeholders, and the ability to work independently in a fast-paced environment.

Responsibilities include tracking shipments end-to-end, maintaining accurate records, and providing timely updates to internal teams.

Qualifications

• Basic knowledge and understanding of international logistics processes.
• Previous experience in a tracking, logistics, transport or administration role will be advantageous.
• Strong computer literacy, particularly Microsoft Excel and Outlook.
• Excellent attention to detail and accuracy.
• Good communication and interpersonal skills.
• Ability to communicate professionally with suppliers and service providers.
• Strong follow-up and organisational skills.
• Ability to work under pressure and meet deadlines.
• Must be reliable, proactive, and able to work independently.

Responsibilities

• Track and monitor local and cross-border shipments from dispatch to final delivery.
• Liaise with suppliers, transporters, customers, and other relevant stakeholders regarding shipment progress.
• Obtain and communicate shipment updates and estimated delivery times.
• Monitor shipment statuses and promptly identify and escape delays or discrepancies.
• Capture and maintain accurate tracking information on internal systems and spreadsheets.
• Assist with basic international logistics administration and documentation.
• Follow up with suppliers and logistics providers regarding outstanding information.
• Ensure all relevant shipment documentation is received, recorded, and filed correctly.
• Maintain accurate records of deliveries, movements and shipment movements.
• Provide regular updates to internal teams regarding shipment status.
• Escalate any potential delays, issues, or exceptions to the relevant department.
• Assist with general logistics administration as required.

Skills

Attention to detail

Communication skills

Organisational skills

Independent worker

Reliability

Ability to work under pressure

Tools

Microsoft Excel

Microsoft Outlook

Job description

Our client is seeking a highly organised and detail-oriented Tracking Clerk to assist with the coordination and monitoring of shipments, particularly cross-border logistics.

• Basic knowledge and understanding of international logistics processes.
• Previous experience in a tracking, logistics, transport or administration role will be advantageous.
• Strong computer literacy, particularly Microsoft Excel and Outlook.
• Excellent attention to detail and accuracy.
• Good communication and interpersonal skills.
• Ability to communicate professionally with suppliers and service providers.
• Strong follow-up and organisational skills.
• Ability to work under pressure and meet deadlines.
• Must be reliable, proactive, and able to work independently.

Key Responsibilities

• Track and monitor local and cross-border shipments from dispatch to final delivery.
• Liaise with suppliers, transporters, customers, and other relevant stakeholders regarding shipment progress.
• Obtain and communicate shipment updates and estimated delivery times.
• Monitor shipment statuses and promptly identify and escape delays or discrepancies.
• Capture and maintain accurate tracking information on internal systems and spreadsheets.
• Assist with basic international logistics administration and documentation.
• Follow up with suppliers and logistics providers regarding outstanding information.
• Ensure all relevant shipment documentation is received, recorded, and filed correctly.
• Maintain accurate records of deliveries, collections and shipment movements.
• Provide regular updates to internal teams regarding shipment status.
• Escalate any potential delays, issues, or exceptions to the relevant department.
• Assist with general logistics administration as required.